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Client service

https://www.randstad.com Logo

Randstad

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Location:
Singapore , Singapore River

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Category:
Banking

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Contract Type:
Not provided

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Salary:

4000.00 - 4800.00 SGD / Month

Job Description:

Our Client is a renowned Private Bank with global presence.

Job Responsibility:

  • Be the primary point of contact for clients in Singapore and Hong Kong, provide first-level support via phone and/or email
  • Analyse and resolve client questions and requests promptly
  • Work closely with internal stakeholders when you need second-level expert support to solve complex issues
  • Document and maintain the Client’s requests/enquiries received in the Bank’s ticketing tool, keep control over the issues list and see through each issue to closure in a timely manner
  • Strong commitment to quality service and a desire to drive innovation and continuous process improvement initiatives

Requirements:

  • >3 years of prior experience in call centre/ client service
  • Good understanding of Banking and financial products
  • This role requires working a night shift (5pm to 2am)
  • Strong communication skills
  • Team player
  • Bachelor Degree

Additional Information:

Job Posted:
December 23, 2025

Expiration:
January 08, 2026

Employment Type:
Fulltime
Job Link Share:

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