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Our Client is a renowned Private Bank with global presence.
Job Responsibility:
Be the primary point of contact for clients in Singapore and Hong Kong, provide first-level support via phone and/or email
Analyse and resolve client questions and requests promptly
Work closely with internal stakeholders when you need second-level expert support to solve complex issues
Document and maintain the Client’s requests/enquiries received in the Bank’s ticketing tool, keep control over the issues list and see through each issue to closure in a timely manner
Strong commitment to quality service and a desire to drive innovation and continuous process improvement initiatives
Requirements:
>3 years of prior experience in call centre/ client service
Good understanding of Banking and financial products
This role requires working a night shift (5pm to 2am)
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