Client Service Team Leader Job at Award Global

Client Service Team Leader with Dutch

Location

Poland , Warszawa

Salary:

Not provided

Randstad

Expiration Date

August 31, 2026

Requirements

solid experience in a customer service environment with a proven track record of managing big teams
fluency in Dutch (min. C1) and English (min. B2) for seamless communication in an international team
strong coaching, communication, and people-development skills
experience working with KPIs, quality frameworks, and operational metrics
a strong problem-solving mindset and the ability to stay calm under press

Job Responsibility

managing a team of 15+ Client Services Specialists across phone, email, and case-handling channels
conducting regular 1:1s, coaching sessions, and supporting individual career growth
monitoring performance KPIs (SL, quality scores, productivity) and providing actionable feedback
supporting onboarding and training of new team members
coordinating daily operations with WFM and handling complex customer escalations
analyzing trends to recommend improvements to workflows and customer communication
contributing to cross-functional projects that enhance service delivery

What we offer

Employment contract (full time position)
Possibility of hybrid work (after onboarding 3 day from office, 2 days from home)
Annual bonus (based on performance)
Private medical package
Co-funding for sports or cultural cards
Co-funding for group life insurance
PPK pension plans

Fulltime

Service Team Leader

Are you a great people leader with a passion for delivering a high-level service...

Location

United Kingdom , Dinnington

Salary:

30000.00 - 32000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous management experience in a service led industry
Excellent leadership skills, with the ability to inspire, motivate, and develop a high-performing team
Strong problem-solving abilities and the capacity to make sound decisions under pressure
Exceptional organisational and time management skills to handle multiple projects simultaneously
Effective communication skills to interact with customers, team members, and stakeholders
Proficiency in using relevant software, such as scheduling tools and reporting systems
Valid UK driver's license - 7.5 tonne required

Job Responsibility

Lead, supervise, and mentor a team of service technicians, providing guidance, training, and performance feedback
Visiting scheduled customer sites to service, clean and quality-check our machines to keep them running smoothly
Coordinate and schedule service assignments, ensuring timely and efficient service completions
Maintain a strong focus on safety, adhering to company policies, industry regulations, and best practices
Foster a culture of exceptional customer service, addressing client needs, and resolving any issues or concerns
Monitor and track team performance metrics, implementing strategies to optimise productivity and efficiency
Collaborate with internal departments to streamline processes and enhance service delivery
Conduct regular safety meetings, training sessions, and toolbox talks to promote a safety-first culture
Prepare reports on service activities, including safety incidents, and customer satisfaction

What we offer

25 days holiday + 8 Bank Holidays off
5% contributory pension and life assurance (3x salary)
Private healthcare from day one
Enhanced maternity, paternity and sick pay
24/7 Employee Assistance Programme with confidential support
Wellbeing-focused discounts, including Virgin Active gym membership, Gymflex, Tastecard, and major retailer cashback
Cycle to Work scheme
Employee recognition and referral rewards scheme
Training and development opportunities to support your career progression

Fulltime

Customer Service Team Leader

We are recruiting a Customer Service Team Leader to join Rapport, supporting a h...

Location

Ireland , Dublin

Salary:

40000.00 EUR / Year

14forty

Expiration Date

Until further notice

Requirements

Experience as a Team Leader within corporate, hospitality, or customer service environments
Excellent communicator with a proactive and solutions-focused approach
Strong organisational skills and the ability to manage multiple priorities
Confident building relationships with clients and stakeholders
Passionate about delivering exceptional service
Positive, approachable, and professional attitude
Committed to personal and team development

Job Responsibility

Lead, motivate and develop the Customer Services team across the campus
Ensure smooth day-to-day operations across all office spaces
Maintain consistently high standards, exceeding client and visitor expectations
Manage rotas to ensure full coverage during core service hours
Support health & safety compliance and ensure all protocols are followed
Act as a key point of contact for client queries, resolving issues effectively
Work collaboratively with workplace operations and events teams to ensure readiness
Support team training, including AV capability where required
Drive engagement, performance, and continuous improvement within the team

What we offer

Exclusive travel and lifestyle discounts
Life assurance
Recognition rewards
Contributory pension scheme
Wellbeing support
Employee Assistance Programme
Digital GP services
Ongoing training and development opportunities
WOW Awards recognising outstanding achievements
One paid volunteering day each year

Fulltime

Service Team Leader

Are you a great people leader with a passion for delivering a high-level service...

Location

United Kingdom , Nottingham

Salary:

30000.00 - 32000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous management experience in a service led industry
Excellent leadership skills, with the ability to inspire, motivate, and develop a high-performing team
Strong problem-solving abilities and the capacity to make sound decisions under pressure
Exceptional organisational and time management skills to handle multiple projects simultaneously
Effective communication skills to interact with customers, team members, and stakeholders
Proficiency in using relevant software, such as scheduling tools and reporting systems
Valid UK driver's license - 7.5 tonne required

Job Responsibility

Lead, supervise, and mentor a team of service technicians, providing guidance, training, and performance feedback
Visiting scheduled customer sites to service, clean and quality-check our machines to keep them running smoothly
Coordinate and schedule service assignments, ensuring timely and efficient service completions
Maintain a strong focus on safety, adhering to company policies, industry regulations, and best practices
Foster a culture of exceptional customer service, addressing client needs, and resolving any issues or concerns
Monitor and track team performance metrics, implementing strategies to optimise productivity and efficiency
Collaborate with internal departments to streamline processes and enhance service delivery
Conduct regular safety meetings, training sessions, and toolbox talks to promote a safety-first culture
Prepare reports on service activities, including safety incidents, and customer satisfaction

What we offer

Monday to Friday – No Weekends
25 days holiday + 8 Bank Holidays off
5% contributory pension and life assurance (3x salary)
Private healthcare from day one
Enhanced maternity, paternity and sick pay
24/7 Employee Assistance Programme with confidential support
Wellbeing-focused discounts, including Virgin Active gym membership, Gymflex, Tastecard, and major retailer cashback
Cycle to Work scheme
Employee recognition and referral rewards scheme
Training and development opportunities to support your career progression

Fulltime

Client Service Leader - Water

Location

United States , Jacksonville; Orlando; Miramar Beach; Panama City Beach

Salary:

Not provided

Barge Design Solutions

Expiration Date

Until further notice

Requirements

Bachelor's Degree from an accredited program
Minimum 10 Years of Experience in the Architecture & Engineering (A&E) industry with proven success in business development in the Central Florida Water/Wastewater market
Strong communication and leadership skills
Ability to develop strategic relationships and execute growth plans
Proficiency in CRM systems and workforce planning
Expertise in client management and proposal development
Demonstrated success working with public sector clients
Established network in Florida
Strong client relationship skills and technical credibility
Lead other people in helping to achieve results

Job Responsibility

Market Strategy: Refine and implement Barge’s Water/Wastewater (WW) market strategy in Florida working with others within Barge to achieve success
Strategic Relationship Building: Develop and execute strategies to support the Florida WW Market by establishing strong relationships with directors and subject matter specialists. Engage in reconnaissance, pursuits, and securing of work
Growth and Profitability: Develop and implement plans to achieve growth and financial profitability by securing contracts
Marketing Collaboration: Work with marketing to complete go/no-go analysis and develop winning plans
Proposal Development: Lead the development of proposals, collaborating with Project Managers to identify scope, schedule, and budget negotiations
Company Representation: Represent Barge at various events, including client events and industry trade associations
Project Monitoring: Maintain communication with teams to monitor project progress, ensure client engagement, and lead conflict resolution
Technical Support: Occasionally provide technical support to ensure successful deliveries
CRM Maintenance: Ensure CRM system is maintained and updated
Cost Management: Actively work to minimize business development costs and to maximize the ROI on business development investments

Client Service Leader - Transportation

Barge Design Solutions is seeking a Client Service Leader to spearhead our Flori...

Location

United States , Miramar Beach; Jacksonville; Orlando; Miami; Greenacres; Panama City Beach

Salary:

Not provided

Barge Design Solutions

Expiration Date

Until further notice

Requirements

10+ years of success in business development within the AEC industry, with strong knowledge of the Florida Transportation market
Proven ability to win work with public sector clients, such as FDOT, municipalities, and transit agencies
Established network of Florida transportation contacts
A strategic mindset with strong business acumen and experience developing growth plans
Excellent communication and leadership skills
Bachelor’s Degree in Engineering, Planning, or related discipline
Experience using CRM systems to drive business insights and workforce planning
Ability to inspire internal teams and lead through influence to achieve collective success

Job Responsibility

Lead Market Growth Strategy: Refine and execute our Florida transportation market strategy in partnership with internal leaders. Identify and pursue new business opportunities to grow our public-sector portfolio
Build Long-Term Strategic Relationships: Develop trusted relationships with key decision-makers, industry leaders, and internal technical teams. Lead client engagements, attend industry events, and drive brand visibility across the region
Drive Business Development and Profitability: Lead and win high-value pursuits with a sharp focus on profitability and strategic alignment. Manage go/no-go analysis, proposal strategy, and contract negotiations with excellence
Collaborate Across Disciplines: Work cross-functionally with project managers, marketing, and technical subject matter experts to deliver outstanding results. Serve as a strategic advisor and ensure projects are meeting scope, schedule, and client expectations
Monitor and Optimize Performance: Stay closely involved throughout project execution to maintain client satisfaction and resolve challenges. Maintain accurate CRM records, track performance metrics, and optimize business development ROI

Service Team Leader

Are you a great people leader with a passion for delivering a high-level service...

Location

United Kingdom , Derby

Salary:

30000.00 - 32000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous management experience in a service led industry
Excellent leadership skills, with the ability to inspire, motivate, and develop a high-performing team
Strong problem-solving abilities and the capacity to make sound decisions under pressure
Exceptional organisational and time management skills to handle multiple projects simultaneously
Effective communication skills to interact with customers, team members, and stakeholders
Proficiency in using relevant software, such as scheduling tools and reporting systems
Valid UK driver's license - 7.5 tonne required

Job Responsibility

Lead, supervise, and mentor a team of service technicians, providing guidance, training, and performance feedback
Visiting scheduled customer sites to service, clean and quality-check our machines to keep them running smoothly
Coordinate and schedule service assignments, ensuring timely and efficient service completions
Maintain a strong focus on safety, adhering to company policies, industry regulations, and best practices
Foster a culture of exceptional customer service, addressing client needs, and resolving any issues or concerns
Monitor and track team performance metrics, implementing strategies to optimise productivity and efficiency
Collaborate with internal departments to streamline processes and enhance service delivery
Conduct regular safety meetings, training sessions, and toolbox talks to promote a safety-first culture
Prepare reports on service activities, including safety incidents, and customer satisfaction

What we offer

Monday to Friday – No Weekends
25 days holiday + 8 Bank Holidays off
5% contributory pension and life assurance (3x salary)
Private healthcare from day one
Enhanced maternity, paternity and sick pay
24/7 Employee Assistance Programme with confidential support
Wellbeing-focused discounts, including Virgin Active gym membership, Gymflex, Tastecard, and major retailer cashback
Cycle to Work scheme
Employee recognition and referral rewards scheme
Training and development opportunities to support your career progression

Fulltime

Service Team Leader

Are you a great people leader with a passion for delivering a high-level service...

Location

United Kingdom , Dinnington

Salary:

30000.00 - 32000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous management experience in a service led industry
Excellent leadership skills, with the ability to inspire, motivate, and develop a high-performing team
Strong problem-solving abilities and the capacity to make sound decisions under pressure
Exceptional organisational and time management skills to handle multiple projects simultaneously
Effective communication skills to interact with customers, team members, and stakeholders
Proficiency in using relevant software, such as scheduling tools and reporting systems
Valid UK driver's license - 7.5 tonne required

Job Responsibility

Lead, supervise, and mentor a team of service technicians, providing guidance, training, and performance feedback
Visiting scheduled customer sites to service, clean and quality-check our machines to keep them running smoothly
Coordinate and schedule service assignments, ensuring timely and efficient service completions
Maintain a strong focus on safety, adhering to company policies, industry regulations, and best practices
Foster a culture of exceptional customer service, addressing client needs, and resolving any issues or concerns
Monitor and track team performance metrics, implementing strategies to optimise productivity and efficiency
Collaborate with internal departments to streamline processes and enhance service delivery
Conduct regular safety meetings, training sessions, and toolbox talks to promote a safety-first culture
Prepare reports on service activities, including safety incidents, and customer satisfaction

What we offer

Monday to Friday – No Weekends
25 days holiday + 8 Bank Holidays off
5% contributory pension and life assurance (3x salary)
Private healthcare from day one
Enhanced maternity, paternity and sick pay
24/7 Employee Assistance Programme with confidential support
Wellbeing-focused discounts, including Virgin Active gym membership, Gymflex, Tastecard, and major retailer cashback
Cycle to Work scheme
Employee recognition and referral rewards scheme
Training and development opportunities to support your career progression

Fulltime

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Client Service Team Leader

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