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Barclays Logo Barclays · Banking

Client Service Team Leader 24/7 Shift Pattern

United Kingdom; Isle of Man, Glasgow · Job Posted July 03, 2026
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Job Description

We’re growing our team to better support our global market clients, extending our service beyond core business hours to meet their everyday banking needs. Join us as a Customer Service Leader and play a key role in this next phase of growth. In this role, you’ll lead and inspire a team to deliver a consistently excellent service. You’ll create a high-performing, inclusive environment where colleagues feel supported, motivated and empowered to succeed, driving the best possible outcomes for our clients.

Job Responsibility

  • Lead and develop a highly engaged team
  • Pioneer an omni channel experience to achieve excellent customer outcomes
  • Build and maintain team capability to deliver excellent customer outcomes
  • Create excellent customer satisfaction and positively influence NPS
  • Maintain active performance management standards
  • Run day-to-day business using insights to develop effective business plans
  • Conduct market research to identify market opportunities
  • Cultivate a resolution culture where leaders and colleagues are customer advocates
  • Create an empowering environment for colleagues
  • Ensure operational and risk frameworks are adhered to
  • Create a culture focused on building deeper customer relationships

Requirements

  • Lead and inspire a team
  • Create a high-performing, inclusive environment
  • Build team capability through feedback, coaching and 1:1s
  • Set clear objectives
  • Monitor performance and address gaps
  • Balance client outcomes, efficiency and risk
  • Collaborate with partners to drive strategic priorities
  • Demonstrate risk and controls, change and transformation, business acumen, strategic thinking, digital and technology skills

What we offer

  • Competitive benefits package
  • Strong culture of coaching, learning and development
  • Comprehensive training and ongoing support
  • Hybrid working
  • Fitness Suite
  • Fitness classes
  • On-site GP
  • Bicycle store
  • Clubs and societies
  • Rooftop bar The Beacon
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