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The Client Services Specialist reports to the Program Supervisor and is part of a skilled team that supports individuals and families who are facing issues of food security, poverty, social isolation and opportunity. This position works as a member of a team to create access to food and use a client-centered approach to support individuals and various programs supporting the Ethical Food Banking Code. The position is involved in the daily operations of the Archway Food Bank and the programs it runs, primarily food distribution and client services.
Job Responsibility:
Fulfilling one of three Client Services roles that are scheduled on daily rotation
Supporting Client Services program lead in assisting with client intake for food distribution programs, collecting client information, opening client files, and entering client information into the client database (Link2Feed)
Providing support to the Fresh Food Recovery program by ensuring the recovery of food is recovered for safe consumption, safe handling, and proper labeling
Providing support and direction to volunteers, ensuring compliance with Food Banks Canada’s Ethical Food Banking Code
Providing flexible coverage for one or several of the following programs: Food Distribution, Fresh-Food Recovery, Hamper Distribution, Home Delivery and Administration, including greeting clients and directing new clients to the Client Service Navigator
Connecting clients with food distribution programs such as Christmas Bureau, Bulk Buy, satellite locations and Home Delivery, or connects them with the Client Services Navigator as needed
Requirements:
Minimum of a High School Diploma or equivalent experience
Successful completion of Safe Food Handling course (Food Banks Canada)
2 years’ experience in a customer service position
Experience using Microsoft Office
A satisfactory Criminal Records Check is a condition of employment
Nice to have:
Experience working with vulnerable populations is preferred
Experience coordinating and directing volunteers is an asset
Ability to communicate in a language other than English is an asset
What we offer:
Three weeks’ pro-rated vacation
Three pro-rated wellness days per year
Pro-rated sick leave days per year
Opportunity to exchange a statutory holiday for a cultural day celebration
A great benefits plan with a health care spending account
Employee and Family Assistance Program
Access to online wellness resources including newsletters, physical health videos and wellness events
Free use of Archway’s wellness equipment
Great in-house training opportunities
Rewarding work in a positive and supportive environment