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Robert Half Logo Robert Half · Customer Service

Client Service Specialist

United States, Las Vegas · Job Posted May 06, 2026
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Job Description

We are looking for a Client Service Specialist to support customer experience and service operations. This contract to permanent opportunity is ideal for someone who enjoys balancing client communication, administrative coordination, and detailed policy-related support in a fast-paced environment. The person in this role will help guide applications through the process, respond to questions with professionalism, and contribute to a dependable service experience for clients and carrier partners.

Job Responsibility

  • Keep clients informed by providing timely updates on application progress and maintaining regular communication with insurance carriers to move cases forward
  • Review new leads and policy submissions carefully, verify information for accuracy, and complete follow-up tasks needed to support efficient processing
  • Respond to client questions with patience and professionalism, resolve service-related concerns, and deliver a positive customer experience
  • Use Microsoft Outlook, Word, Excel, and CRM tools to organize records, document activity, monitor status changes, and prepare basic tracking information
  • Maintain precise and current account details by entering, updating, and checking data with a strong focus on accuracy
  • Adjust quickly to changing workloads, shifting priorities, and additional assignments that support team goals and operational needs
  • Partner with internal teams and external carriers to ensure communications are clear, timely, and aligned with service expectations

Requirements

  • 4-Year College Degree - Recent Grads
  • Prior experience in customer service, customer support, or a related client-facing role, preferably within insurance or financial services
  • Working knowledge of Microsoft Office applications, including Outlook, Word, and Excel
  • Comfort using CRM systems like Salesforce and other computer-based tools to manage client and case information
  • Strong verbal and written communication skills with the ability to interact professionally and empathetically with clients and business partners
  • High attention to detail and the ability to manage administrative work accurately while handling multiple tasks
  • Adaptability, sound judgment, and a willingness to learn new processes in a changing environment
  • A proactive and dependable approach to work, with the ability to take direction and contribute effectively to team objectives

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training
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