Client Service, Research Manager Job at Modoras Accounting Syd (New York)

Client Service, Research Manager

The Client Service team is the backbone of Guidepoint’s success. The team is res...

Location

United States , Phoenix

Salary:

60000.00 USD / Year

Modoras Accounting Syd

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree
2+ years year of professional experience
Intellectual curiosity and desire to learn
Attention to detail
Sense of urgency
Process-oriented
Advanced professional communication
Experience with consulting or professional services is a plus

Job Responsibility

Help clients collect primary research insights to explore and refine business-critical strategies
Manage client requests including: project scope changes, expert scheduling and rescheduling, follow up queries for experts, as well as facilitating new project requests
Use your knowledge to research, identify, and recruit appropriate experts for private telephone discussions, meetings, and surveys, then connect these experts to your clients
Develop effective screening criteria, understand each client’s compliance requirements, and master Guidepoint’s proprietary CRM system
Work closely with the Sales and Relationship Management teams to optimize client use of Guidepoint’s services
Communicate with teammates in other offices to ensure seamless transitions between time zones on critical client requests
Be knowledgeable of and follow any client-specific compliance procedure

What we offer

15 PTO Days, 10 legal holidays, and sick days
Comprehensive Medical, dental, and vision plans
Will match up to 10% of employee contribution for 401(k), life insurance, paid time-off and parental leave plans
Commuter benefits and a corporate discounts
Development opportunities through the LinkedIn Learning platform
Friday happy hour, “Summer Fridays”, and free snacks and beverages in the office
Year-round corporate athletic league
Casual work environment, team building, and other social events

Fulltime

Research Manager, Client Service

Guidepoint is a leading research enablement platform designed to advance underst...

Location

China , Shanghai

Salary:

Not provided

Modoras Accounting Syd

Expiration Date

Until further notice

Requirements

Bachelor’s degree or higher
Strong sense of urgency and excellent time management skills to thrive in a fast-paced environment
Bottom-up thinking and the ability to act as a potential thinking partner for clients, bringing creative and strategic solutions
Excellent communication and interaction skills, including demonstrated written and verbal abilities in both English and Mandarin
Proactive, result-driven, initiative, and ability to go the extra mile
Able to deliver excellent service to clients and surpass their expectations within tight timelines
Demonstrated ability to work in a team atmosphere but also independently
Desire to learn about the business and work in a fast-paced entrepreneurial environment
Desire to work in a sourcing/lead generation type of role
Ability to work in a fast-paced, results-oriented environment

Job Responsibility

Work with Project Managers to develop strategies for satisfying each client project request
Utilize LinkedIn, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered
Identify the best leads and invite them to join our network to participate in consultations with our clients
Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients

What we offer

14 annual leave days (PTO Days)
11 legal holidays
7 full paid sick days
Social insurances and housing fund
Shanghai CBD location, Hong Kou Football Stadium with Line 3 and line 8 metro
Free snacks and beverages in the office, including free coffee
Casual work environment
Monthly birthday celebration, team building, and other social events

Fulltime

Manager, Client Service

Location

United States , Chicago

Salary:

79100.00 - 96700.00 USD / Year

Kantar

Expiration Date

Until further notice

Requirements

2+ years of professional experience in a client service market research role with exposure to quantitative methodologies
Strong process and time management skills
capable of prioritizing and delivering against a volume of competing deadlines at a fast pace
prior project management experience
Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., data management / cross tab and other proprietary tools)
Strong detail-orientation with ability to manage multiple work streams and among multiple teams
Excellent communication skills (verbal and written) with ability to use logical reasoning and problem solving
Exhibits a growth mindset, a can-do attitude, and the ability to take initiative
Bachelor’s degree in market research/marketing or related social science and analytic disciplines

Job Responsibility

Responsible for the execution of Media Solution projects while supporting higher complexity projects and/or advising team members on completion of tasks
Optimize efficiency of delivery without sacrifice of quality
Builds an understanding of our Media capabilities, solutions, and analytic methods
working to build Brand expertise
Utilize various tools and partners to complete studies from start to finish
Day to day tasks may include study setup, survey design, data analysis, report writing and presentation of results for med-high complexity projects
Owns and manages project timelines and quality, collaborating with client teams and across departments
Leads meetings to scope and kick off new projects as well as to present data results to our clients and their end clients
Conducts data analysis, insights generation, critical and analytical thinking
takes an active role in story building and can lead a team through reporting at varied levels of complexity

What we offer

Medical plans with comprehensive, affordable coverage for a range of health services
Health Savings Account/FSA
Dental, Vision and benefits to cover unique healthcare needs
Wellness Program
401k with match
Tuition Reimbursement
Commuter benefits
Unlimited PTO

Fulltime

Manager, Client Service

We are seeking a strategic, client-focused, and detail-oriented Manager to join ...

Location

United States , Chicago

Salary:

79100.00 - 96700.00 USD / Year

Kantar

Expiration Date

Until further notice

Requirements

2+ years of professional experience in a client service market research role with exposure to quantitative methodologies
Strong process and time management skills
capable of prioritizing and delivering against a volume of competing deadlines at a fast pace
prior project management experience
Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., data management / cross tab and other proprietary tools)
Strong detail-orientation with ability to manage multiple work streams and among multiple teams
Excellent communication skills (verbal and written) with ability to use logical reasoning and problem solving
Exhibits a growth mindset, a can-do attitude, and the ability to take initiative
Bachelor’s degree in market research/marketing or related social science and analytic disciplines

Job Responsibility

Responsible for the execution of Media Solution projects while supporting higher complexity projects and/or advising team members on completion of tasks
Optimize efficiency of delivery without sacrifice of quality
Builds an understanding of our Media capabilities, solutions, and analytic methods
working to build Brand expertise
Utilize various tools and partners to complete studies from start to finish
Day to day tasks may include study setup, survey design, data analysis, report writing and presentation of results for med-high complexity projects
Owns and manages project timelines and quality, collaborating with client teams and across departments
Leads meetings to scope and kick off new projects as well as to present data results to our clients and their end clients
Conducts data analysis, insights generation, critical and analytical thinking
takes an active role in story building and can lead a team through reporting at varied levels of complexity

What we offer

Medical plans with comprehensive, affordable coverage for a range of health services
Health Savings Account/FSA
Dental, Vision and benefits to cover unique healthcare needs
Wellness Program
401k with match
Tuition Reimbursement
Commuter benefits
Unlimited PTO

Fulltime

Manager, Client Service

We are seeking a strategic, client-focused, and detail-oriented Manager to join ...

Location

United States , Boston; Chicago; Norwalk; New York City; Detroit; Atlanta

Salary:

75400.00 - 125600.00 USD / Year

Kantar

Expiration Date

Until further notice

Requirements

2+ years of professional experience in a client service market research role with exposure to quantitative methodologies
Strong process and time management skills
capable of prioritizing and delivering against a volume of competing deadlines at a fast pace
prior project management experience
Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., data management / cross tab and other proprietary tools)
Strong detail-orientation with ability to manage multiple work streams and among multiple teams
Excellent communication skills (verbal and written) with ability to use logical reasoning and problem solving
Exhibits a growth mindset, a can-do attitude, and the ability to take initiative
Bachelor’s degree in market research/marketing or related social science and analytic disciplines

Job Responsibility

Responsible for the execution of Media Solution projects while supporting higher complexity projects and/or advising team members on completion of tasks
Optimize efficiency of delivery without sacrifice of quality
Builds an understanding of our Media capabilities, solutions, and analytic methods
working to build Brand expertise
Utilize various tools and partners to complete studies from start to finish
Day to day tasks may include study setup, survey design, data analysis, report writing and presentation of results for med-high complexity projects
Owns and manages project timelines and quality, collaborating with client teams and across departments
Leads meetings to scope and kick off new projects as well as to present data results to our clients and their end clients
Conducts data analysis, insights generation, critical and analytical thinking
takes an active role in story building and can lead a team through reporting at varied levels of complexity

What we offer

Medical plans with comprehensive, affordable coverage for a range of health services
Health Savings Account/FSA
Dental, Vision and benefits to cover unique healthcare needs
Wellness Program
401k with match
Tuition Reimbursement
Commuter benefits
Unlimited PTO

Fulltime

Senior Manager, Client Service Teams

The Senior Client Service Manager will play a key role in advancing the firm’s c...

Location

United States , Palo Alto; San Francisco; New York; Century City; Los Angeles

Salary:

147050.00 - 220800.00 USD / Year

Wilson, Sonsini, Goodrich & Rosati

Expiration Date

Until further notice

Requirements

7+ years of experience in related field, preferably in a law firm or professional services environment
Bachelor’s degree required
Strong customer service ethic
Demonstrated ability to build strong working relationships across all levels of the organization and work effectively both independently and with others
Exemplary communication skills, both verbal and written
Extremely detail-oriented, with superior proofreading and fact-checking skills
Strong project management skills with the ability to manage multiple priorities/deadlines
Must be proficient in the use of MS Office, including PowerPoint, Word, and Excel
Aptitude for learning new software, systems, databases, and procedures quickly
Ability to work both independently and collaboratively in hybrid team environments

Job Responsibility

Lead and manage select clients, including development of client plans, setting engagement and revenue goals, and tracking progress across service lines
Act as a connector across internal teams and client stakeholders to ensure seamless delivery of the Firm's capabilities
Analyze market and client research to identify opportunities from emerging trends, challenges, and legal needs within the various growth sectors
Map key decision-makers and influencers within target client organizations and support relationship development strategies with internal client teams
Build and maintain a strong personal network of senior-level client contacts to advance the Firm's positioning and objectives
Monitor client satisfaction and ensure ongoing alignment between client needs and Firm offerings
Work closely with the Events team to identify, evaluate, and coordinate firm participation in relevant conferences, panels, sponsorships, and networking
Track and report on metrics, client engagement activities, and revenue performance against plan, providing insights and recommendations for improvement
Champion knowledge-sharing initiatives within the firm related to CSP clients and sector trends, supporting training, client debriefs, and internal updates
Contribute to special projects and strategic initiatives as directed by various leadership stakeholders

What we offer

Highly competitive salary and benefits package
Discretionary year-end merit bonus based on performance

Fulltime

Project Manager, Client Service

The Client Service team connects Guidepoint’s clients with subject-matter expert...

Location

India , Mumbai

Salary:

Not provided

Modoras Accounting Syd

Expiration Date

Until further notice

Requirements

Bachelor’s/Master's degree and a strong academic record required
Desire to work in a client facing project management role that is KPI and metrics-driven
Ability to work in a fast-paced, results-oriented environment
Excellent time management and organizational skills
Outgoing personality with the ability to speak with people at all professional levels
Intellectual curiosity and desire to learn
Excellent written and verbal communication skills
Demonstrated ability to work both individually and as part of a team
Fluency in English is a must

Job Responsibility

Manage and retain existing client accounts
Penetrate multiple users
Provide excellent customer service
Grow client accounts
Send multiple screened, quality advisors per project asap
Contact client to obtain new projects
Push events, teleconferences or new advisors
Penetrate userbase
Convert Trials to full clients through excellent service during trial period
Understand client requests and create outline with screening questions

What we offer

Competitive compensation
Employee medical coverage
Central office location
Entrepreneurial environment, autonomy, and fast decisions
Casual work environment

Fulltime

Manager, Client Service

Delivery of high-quality/high-impact Brand insights and analytics solutions. Sco...

Location

United States of America , New York

Salary:

85000.00 - 110000.00 USD / Year

Kantar

Expiration Date

Until further notice

Requirements

2+ years of professional experience in similar capacity or MMR program graduate
market research experience preferred, with exposure to quantitative methodologies
Strong process and time management skills
capable of prioritizing and delivering against multiple/competing deadlines
prior project management experience preferred
Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., SPSS, Survey Reporter, data management / cross tab tools and other proprietary tools)
Strong detail-orientation with ability to manage multiple work streams and among multiple teams
Excellent communication skills (verbal and written) with ability to use logical reasoning and problem-solving
Natural curiosity, a can-do attitude, driven and ability to take initiative
Bachelor’s degree in market research/marketing or related social science, mathematics and/or other analytic disciplines

Job Responsibility

Delivery of strategic brand insights & analytics projects
Responsible for ownership of specific phases or discrete work processes on projects
Responsible for execution of work products including questionnaires and reporting on medium-low complexity accounts, while supporting higher complexity projects
Actively participates in client design and questionnaire discussions
Provides input into development of questionnaire, sample design and analytic plan
Provides support and guidance for 1-2 junior project team members on most projects
Serve as a go-to for new team members who have questions
Conducts data analysis, insights generation, critical and analytical thinking
takes an active role in story building – can lead team through initial rounds of reporting and preliminary report
Manages timelines and quality of work products

What we offer

Medical plans with comprehensive, affordable coverage for a range of health services
Health Savings Account/FSA
Dental, Vision and benefits to cover unique healthcare needs
Wellness Program
401k with match
Tuition Reimbursement, Commuter benefits
Unlimited PTO

Fulltime

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Client Service, Research Manager

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