Client Service Representative

• Deliver exceptional customer service across in-person, phone, and digital channels by addressing inquiries, resolving issues, and promoting KWL’s services
• Communicate professionally using strong verbal, written, and interpersonal skills while maintaining a customer-focused approach
• Accurately process financial transactions, validate documents, and input data in alignment with company standards and procedures
• Maintain up-to-date knowledge of products and services to provide accurate information and confidently handle customer queries
• Log all customer interactions in the Customer Relationship Management (CRM) system and prepare relevant administrative reports
• Meet or exceed performance targets, including service levels, accuracy, and customer satisfaction metrics
• Adhere to data protection policies, maintain confidentiality, and escalate complex issues as needed while ensuring a seamless customer experience

• Bachelor’s Degree in Business Administration or equivalent
• Minimum of one (1) year experience in the Customer Service or Call Centre Operations
• Strong knowledge of customer service principles, practices, and call center operations
• Excellent verbal and written communication skills with the ability to handle high volumes of customer interactions professionally
• Proficiency in using Customer Relationship Management (CRM) systems and other digital platforms for data entry and case management
• Strong problem-solving and critical thinking skills to effectively resolve customer issues
• Ability to multitask, prioritize, and manage time in a fast-paced, performance-driven environment
• High attention to detail and accuracy in processing transactions and documenting customer interactions
• Customer-focused mindset with resilience and adaptability in handling challenging situations
• Proficient in Microsoft Office

Strong knowledge and understanding of Teller function would be an asset