Client Service Representative

• Intake of new patients and maintenance of electronic patient records
• Provide high quality customer service both in-person and on the phone in a fast-paced environment with multiple priorities and competing demands
• First point of contact for service requests
• liaise between patients and staff providing services in community: appointments and scheduling, products, and general information
• Process referrals, orders, and triage priorities as appropriate
• Resolve customer concerns with empathy and compassion while adhering to established procedures
• Process client purchases and complete necessary invoicing, control accounts receivable
• Maintain inventory of in-stock respiratory products and equipment, office supplies, perform daily receiving and participate in regular inventory counts

• 3+ years’ experience in a front-line administrative support role
• Strong skills in general office procedures such as electronic and paper patient records/file management, accounts receivable, invoicing, and inventory management
• English communication skills, situational sensitivity with patients, families, and referral sources
• Demonstrated self-management and self-motivation skills, with the ability to work independently as well as part of a team
• High School required
• Post-secondary education preferred

Medical terminology experience/education is an asset

• Full time, reliable employment with consistent office hours
• 3 weeks paid vacation to start
• Comprehensive benefits including health and dental, pension, EAP (Employee Assistance Program), health spending account and more
• Paid sick days and annual wellness/floater day
• Annual incentive payment program
• Company growth incentive program
• Providing a voice in employee surveys and open-door dialogue
• Annual performance and salary reviews
• Challenging careers that impact patient care and the opportunity to learn constantly
• A positive, ethical and socially inclusive work environment that is supportive of professional development