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beebe healthcare Logo beebe healthcare · Customer Service

Client Service Representative I - Lab Support

United States, Lewes Employment contract 16.75 - 25.96 USD / Hour · Job Posted June 04, 2026
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Job Description

The Client Service Representative I collaborates with physician offices, patients, and internal customers to ensure all client needs are met accurately and efficiently. This role involves providing education on laboratory specimen requirements and addressing a wide range of inquiries, all while delivering world-class patient experience. The ideal candidate is enthusiastic about customer service and motivated to work within a patient-centric team in a healthcare environment.

Job Responsibility

  • Act a liaison between Beebe Healthcare Laboratories, patients, physician offices, and internal customers
  • Resolve routine customer requests with questions or services via inbound, outbound calls, or the Internet
  • Speak with patients and internal customers in a courteous, friendly, and professional manner using protocol procedures
  • Inquire, clarify, and confirm patient and internal customer requirements and understand the solution
  • Provide additional education and information as needed to patients, physician offices, and internal customers
  • Utilize the Epic EMR modules to document customer interactions and to research information required to answer questions from patients, physician offices, and internal customers
  • Notify clients of test results in a timely and accurate manner documenting notifications via Epic Beaker
  • Perform requisition entry functions for test requests received from external facilities
  • Participate in activities designed to improve customer satisfaction and business performance
  • Perform administrative support for entering or editing participating submitters, requisition follow-up tasks, courier dispatches, outreach supply orders, and laboratory charge review functions
  • Other clerical duties as needed

Requirements

  • 1+ year previous experience in a contact center/call center, medical coding, or laboratory is preferred along with a High School Diploma or GED equivalent required
  • Clear Communication Skills Both Written and Verbal
  • Knowledge Of Basic Computer Programs
  • Able To Keep Confidential Information Regarding Patients, Team Members
  • Able To Withstand Crisis Situations
  • Has Skills to Provides Customer Service to Patients, Team Members and Visitors
  • High school graduate or equivalent
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