Client Service Officer Job at Citi (Warsaw)

Client Service Officer

The Client Service Officer’s principal responsibility is to provide after-sales ...

Location

Kenya , Nairobi

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

1-3 years relevant experience
Consistently demonstrate clear and concise written and verbal communication in English and French
Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
Demonstrated ability to present concepts and influence / lead change
Proven investigative, analytical and risk management skills with ability to understand and interpret statistics and metrics
Self-motivated with high competency to follow through when facing obstacles
Demonstrated initiative and creativity in problem solving
Ability to organize own work and manage time
Ability to work independently within a team environment
Excellent technical skills (Excel, Word)

Job Responsibility

Serve as a point of contact for clients, interacting with key teams to identify and resolve client issues
Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
Conduct necessary analysis to address client needs
Communicate resolutions to clients
Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citibank, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Client Service Officer

The main responsibility for client service officer is to maintain, strengthen an...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Fluent English and fluency in one of the following European languages preferred (German or French)
A minimum of 2 years of experience in business-to-business customer service, account management or sales
Good presentation & communication skills
Clearly articulate, with effective speaking and writing skills
Business maturity which results in gaining/maintaining credibility and respect with senior contacts at the client
Strong MS Office and system skills

Job Responsibility

Day-to-day issue resolution with key contacts at the client's organization with an emphasis on resolving the root causes of any issues
Influence clients to ensure that their program operates optimally for both the customer's organization and Citi
Taking ownership of issues and coordinating fast resolution
Identify areas to cross sell products / solutions to existing clients and work with the Citi teams to develop these leads
Client communication: organize conference calls resulting in action plans
prepare business reviews in collaboration with global service manager/ account manager

What we offer

Competitive salary connected with annual salary review and discretionary annual performance bonus
Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)
Hybrid model of work – from modern offices and from home, flexible working hours
Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with
Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)
Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
Unlimited development opportunities within Citi global network
Exposure to a wide range of internal stakeholders as well as to senior management

Fulltime

Client Service Officer

Location

Salary:

Not provided

Award Global

Expiration Date

Until further notice

Requirements

Strong written and verbal communication skills
Ability to multitask, prioritize, and manage time effectively
Ability to retain and recall important information
Capacity to work independently and proactively
High aptitude for following communication guidelines, procedures, and policies
Bachelor’s degree in Business Administration, Finance, Marketing, or a related field
CET (College English Test) Band 6 or above
Customer service-related experiences will be preferred

Job Responsibility

Direct communication with external brokers via WeChat and email to understand their needs and find the best ways to submit loans to WFG
Improve the process for external broker submissions
Conduct credit checks for external submissions, including servicing tests and pre-checking submitted documents
Coordinate with the credit team, valuation team, lenders, Loan Officers (LO), and others about case submissions and follow-ups
Discuss training topics with other BDMs and conduct a 40-minute training session biweekly
Handle internal broker inquiries and scenario checks
Help brokers understand policies and qualify deals
Send exception forms to WFG lenders and follow up
Proactively maintain cooperative relationships, enhance interactions, and manage performance
Authority to make decisions regarding broker support processes and training coordination

Client Service Officer

The Client Service Officer’s principal responsibility is to provide after-sales ...

Location

Kenya , Nairobi

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

1-3 years relevant experience
Consistently demonstrate clear and concise written and verbal communication in English and Arabic
Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
Demonstrated ability to present concepts and influence / lead change
Proven investigative, analytical and risk management skills with ability to understand and interpret statistics and metrics
Self-motivated with high competency to follow through when facing obstacles
Demonstrated initiative and creativity in problem solving
Ability to organize own work and manage time
Ability to work independently within a team environment
Excellent technical skills (Excel, Word)

Job Responsibility

Serve as a point of contact for clients, interacting with key teams to identify and resolve client issues
Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
Conduct necessary analysis to address client needs
Communicate resolutions to clients
Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citibank, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Have direct day to day interaction with customers
Work with internal partners to obtain answers/solutions to client inquiries
Acts as the advocate and impetus for process improvements within Citi
Engage Citi business partners in a team effort to focus on issues and opportunities that further differentiate Citi as an excellent service provider
Participate in customer feedback, root cause analysis of issues and identification of process improvement opportunities

What we offer

Competitive base salary (annually reviewed)
Benefits that support you (and your family) to be well, live well and save well
Business casual workplace
Hybrid working model (up to 2 days working at home per week)

Fulltime

Assistant Client Support Officer, Managed Services Client Service Desk

The Managed Services Client Service Desk Administrator is an administrative role...

Location

Malaysia , Cyberjaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

High School Certification or diploma or equivalent
Basic to moderate level years of experience
Basic to moderate level experience level in the Technology Industry and Call Centre environment
Ambitious self-starter with the ability to work under general direction
Ability to use sound judgment to escalate an issue to a higher level
Displays a methodical in approach to ticket resolution
Demonstrates ability to interact with a variety of stakeholders
Demonstrates required integrity to ensure excellent client service and retention
Good attention to detail and client focused
Strong and effective verbal and written communication skills

Job Responsibility

Provides an administrative support service to the Managed Services Client Service Desk team
Provides entry level administrative tasks as required by the team
Ensure the correct escalation procedure is followed on all critical calls and requests
May be responsible for receiving, validating, and logging client requests, capturing the detail of the request
Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization
Ensures all relevant documents related to the tickets / requests are maintained, including the client's information
Performs any other related task as required

Fulltime

Client Service Officer with German/French

Location

Poland , Warsaw

Salary:

120200.00 - 190000.00 PLN / Year

Citi

Expiration Date

Until further notice

Requirements

Proficiency in English and German or French
A minimum of 2 years of experience in business-to-business customer service, account management or sales
Good presentation & communication skills
Clearly articulate, with effective speaking and writing skills
Business maturity which results in gaining/maintaining credibility and respect with senior contacts at the client
Strong MS Office and system skills

Job Responsibility

Day-to-day issue resolution with key contacts at the client’s organization with an emphasis on resolving the root causes of any issues
Influence clients to ensure that their program operates optimally for both the customer’s organization and Citi
Taking ownership of issues and coordinating fast resolution
Identify areas to cross sell products / solutions to existing clients and work with the Citi teams to develop these leads
Client communication: organize conference calls resulting in action plans
prepare business reviews in collaboration with global service manager/ account manager

What we offer

Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
Employee Assistance Program financed by Employer
Paid Parental Leave Program (maternity and paternity leave
statutory and 2 weeks additional paid paternity leave)
Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events
Additional day off for volunteering
Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform

Fulltime

Client Service Officer – Arabic Speaking

The Client Service Officer’s principal responsibility is to provide after-sales ...

Location

Kenya , Nairobi

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

1-3 years relevant experience
Consistently demonstrate clear and concise written and verbal communication in English and Arabic
Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
Demonstrated ability to present concepts and influence / lead change
Proven investigative, analytical and risk management skills with ability to understand and interpret statistics and metrics
Self-motivated with high competency to follow through when facing obstacles
Demonstrated initiative and creativity in problem solving
Ability to organize own work and manage time
Ability to work independently within a team environment
Excellent technical skills (Excel, Word)

Job Responsibility

Serve as a point of contact for clients, interacting with key teams to identify and resolve client issues
Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
Conduct necessary analysis to address client needs
Communicate resolutions to clients
Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citibank, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

competitive base salary (which is annually reviewed)
benefits that support you (and your family) to be well, live well and save well

Fulltime

Client Tax Service Officer

The Client Tax Service Officer is a developing professional role in the Client T...

Location

Poland , Warsaw

Salary:

140350.00 - 221850.00 PLN / Year

Citi

Expiration Date

Until further notice

Requirements

3-5 years relevant experience
Proficiency in using AI to build prompts and efficiencies is required for this role to support process improvement
Advanced use of MS Excel and MS Office applications
Ability to multi-task with strong organizational and time management skills per the needs of banker teams and clients
Ability to problem solve and analyze data with demonstration of attention to detail
Strong verbal and written communication skills
Client facing experience
strong background and interest in the fields of operations and compliance
previous sales referral experience Knowledge of investments, banking, and credit products
Bachelor's/University degree or equivalent experience

Job Responsibility

Deliver wealth management services to CITI PRIVATE BANK clients with guidance from the Banker teams
Provide day to day administrative and project management support to the CTS team
Taking end to end ownership for client requests and queries, supporting the CTS team with managing its workflows
Developing new systems and processes to create efficiencies and improve Client Experience
Working with Private Banking Teams to ensure client tax forms are valid and up to date
Preparation of materials and presentations for the CTS team for internal and external meetings
Drafting and issuing internal and external communication (e.g., client responses and tax updates)
Management of incoming tax related queries from Banking Teams and clients
Improve client communication process to increase response rate and reduce number of rejected forms
Identify any function gaps, highlight associated risks and implement solutions

What we offer

Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
Employee Assistance Program financed by Employer
Paid Parental Leave Program (maternity and paternity leave
statutory and 2 weeks additional paid paternity leave)
Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.
Additional day off for volunteering
Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.

Fulltime

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