Client Service Officer, Citi

Citi

Location:
Poland, Warsaw

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The main responsibility for client service officer is to maintain, strengthen and grow the ongoing relationship with EMEA based Commercial Card Clients following set up by the implementation and provide a single point of contact for client queries and concerns.

Job Responsibility:

Day-to-day issue resolution with key contacts at the client's organization with an emphasis on resolving the root causes of any issues
Influence clients to ensure that their program operates optimally for both the customer's organization and Citi
Taking ownership of issues and coordinating fast resolution
Identify areas to cross sell products / solutions to existing clients and work with the Citi teams to develop these leads
Client communication: organize conference calls resulting in action plans
prepare business reviews in collaboration with global service manager/ account manager

Requirements:

Fluent English and fluency in one of the following European languages preferred (German or French)
A minimum of 2 years of experience in business-to-business customer service, account management or sales
Good presentation & communication skills
Clearly articulate, with effective speaking and writing skills
Business maturity which results in gaining/maintaining credibility and respect with senior contacts at the client
Strong MS Office and system skills

What we offer:

Competitive salary connected with annual salary review and discretionary annual performance bonus
Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)
Hybrid model of work – from modern offices and from home, flexible working hours
Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with
Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)
Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
Unlimited development opportunities within Citi global network
Exposure to a wide range of internal stakeholders as well as to senior management

Additional Information:

Job Posted:
November 18, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Client Service Officer