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Citi Logo Citi · Customer Service

Client Service Officer with German/French

Poland, Warsaw Employment contract 120200.00 - 190000.00 PLN / Year · Job Posted May 29, 2026
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Job Responsibility

  • Day-to-day issue resolution with key contacts at the client’s organization with an emphasis on resolving the root causes of any issues
  • Influence clients to ensure that their program operates optimally for both the customer’s organization and Citi
  • Taking ownership of issues and coordinating fast resolution
  • Identify areas to cross sell products / solutions to existing clients and work with the Citi teams to develop these leads
  • Client communication: organize conference calls resulting in action plans
  • prepare business reviews in collaboration with global service manager/ account manager

Requirements

  • Proficiency in English and German or French
  • A minimum of 2 years of experience in business-to-business customer service, account management or sales
  • Good presentation & communication skills
  • Clearly articulate, with effective speaking and writing skills
  • Business maturity which results in gaining/maintaining credibility and respect with senior contacts at the client
  • Strong MS Office and system skills

What we offer

  • Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
  • Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
  • Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
  • Employee Assistance Program financed by Employer
  • Paid Parental Leave Program (maternity and paternity leave
  • statutory and 2 weeks additional paid paternity leave)
  • Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
  • Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events
  • Additional day off for volunteering
  • Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform
  • Opportunity to receive an annual discretionary incentive award
  • Special offers and discounts for employees
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