Client Service Manager, HSBC

Client Service Manager

HSBC

Location:
China, Beijing

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

HSBC Corporate and Institutional Banking (CIB) provides investment and financial solutions, focusing on fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services. The role involves maximizing client satisfaction, managing client relationships, and aligning services with client priorities. Collaboration and adherence to HSBC values are key to success.

Job Responsibility:

Accountable for daily client services quality to maximize client satisfaction
provide excellent client service support for high client satisfaction rating and reference-able client base
lead the client’s service requirements on behalf of the business both internally and externally
lead Client Service Review process ensuring stakeholder alignments including adherence to criteria in order to deliver the client service requirements
proactively ensure Securities Services is the best connected and can demonstrate the best understanding of the client service priorities, goals and expectations
demonstrate a high degree of teamwork and collaboration with global Securities Services teams and the broader HSBC network to deliver solutions to the client
ensure the HSBC values are present in everything we do, both individually and as an organisation

Requirements:

Relevant client facing experience, with ability to interface and interact with both strong communication and presentation skills, and with a good commercial understanding
minimum of 6 years of client service or senior operational experience in global custody
ability to work across the organisation collaboratively, whilst ensuring that the agreed client/HSBC agenda is effectively managed
ability to demonstrate high levels of industry knowledge
sound understanding of controls and risk management
being a flexible, strong team-player

What we offer:

Continuous professional development
flexible working
opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
August 13, 2025

Expiration:
September 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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