Client Service Manager, HSBC

HSBC

Location:
Hong Kong, Central

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

This role involves leading the ACSM team to provide high-quality services to private banking clients, coaching and mentoring team members, managing resources, representing the Front Office in changes or projects, and contributing to business strategy implementation while ensuring operational efficiency and compliance with regulations.

Job Responsibility:

Lead the team of Assistant Client Service Manager (ACSM) to deliver high quality and consistent services to Private Banking Clients
Coach, mentor and develop ACSMs to acquire the same level of skills and knowledge in execution and the adoption of best practices
ACSM resources management, RM/ACSM ratio monitoring, mapping and backup arrangement
Be a Point of Escalation for client’s complaints, operational incidents and on-ground issues
Represent the Front Office in the Bank’s change management initiatives and projects
Act as the primary liaison for the FO, ensuring alignment between daily operational activities and overarching business goals
Support Head of Platform Management in the implementation of Business Strategies/ Initiatives
identify streamlining opportunities and initiate procedural changes and/or system enhancements to cope with internal or external requirements/ changes and ensure control effectiveness
Conduct regular review on internal guidelines, work processes and service levels to enhance operational efficiencies
Provide Business Management support, undertake other assignments/projects as required by Management from time to time
Monitor, analyze, and report on relevant Key Performance Indictor to access the effectiveness of processes and team performance
Provide regular updates and actionable insights to management
Promote knowledge sharing by documenting and disseminating successful strategies and process improvements across multiple teams, ensuring consistent adoption of best practices.

Requirements:

Bachelor degree or above
Passes in HKSI and IIQE Licensing Examinations
Proven years in the relevant role in banking sector
Exceptional team leader with exceptional communication skill and navigation skills
Good analytics and logic to prioritise and work effectively under pressure
Able to lead, motivate and mobilise a large team of assistants to deliver the day-to-day role an ad-hoc projects
Able to adapt and react to new regulations efficiently and collaborate with various departments
Able to act without supervision for time critical issues
Able to drive improvements in process and provide positive suggestions to related departments
Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

Nice to have:

Enhanced Competency Framework (ECF)
Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB).

What we offer:

Dynamic working environment
Good career development opportunities
Competitive compensation packages.

Additional Information:

Job Posted:
August 23, 2025

Expiration:
September 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Client Service Manager