Client Service Manager, HSBC

HSBC

Location:
Taiwan, Taipei

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

HSBC Group is hiring a Client Service Manager to assist Relationship Managers (RMs) in supporting high net worth individual clients in Taipei, Taiwan. The role focuses on client service excellence, transactional banking, and compliance with internal standards and external regulations. Responsibilities include handling client enquiries, ensuring accurate documentation, supporting business development activities, and building trusting relationships.

Job Responsibility:

Maintain the highest standard of excellence in client service by attending to high net worth client enquiries and requests
Provide support to ensure high net worth client account opening documents are complete and accurate and requirements are met and ensure that any data input is dealt with in a timely manner and in the correct and consistent format
Provide support to ensure that all high net worth client-service related activities are fully in compliance with the processes and procedures contained in it
Monitoring interest payment, principal repayment and credit expiring
Actively seek the help of others to deal with customers’ requests and problems at the first point of contact, wherever possible
Focusing on our customers/colleagues, to understand, respond to and anticipate their changing needs and priorities
Communicate effectively, openly, confidently and honestly with others to build trusting relationships
Ensure all processes are complied with GSM, FIM, MLPP and external regulations

Requirements:

Bachelor degree with major of business related
Some experience working with financial institution
Strong knowledge of investment products
Self-starter, smart worker and detail oriented
Good communication and interpersonal skills
English ability in writing and speaking
Prerequisite licenses requirements as following: 證券商高級業務人員 Securities senior business people (SSEC), 金融市場常識與職業道德 (Financial Sense and Ethics)

Nice to have:

Some experience working with financial institution
Strong knowledge of investment products

Additional Information:

Job Posted:
May 12, 2025

Expiration:
September 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Client Service Manager