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This role is part of the EMEA Intermediaries Team, an expanding group focused on centralizing servicing for intermediary clients across the region. You will work closely with clients to onboard them for investment in BlackRock mutual funds domiciled in the UK, Luxembourg, and Ireland. The team manages a wide range of responsibilities, including operational and contractual setup, resolving client queries, and escalating complex issues to internal partners. Starting with foundational tasks such as Transfer Agent account openings, you’ll quickly progress to owning end-to-end contractual onboarding and driving change initiatives across EMEA.
Job Responsibility:
Build relationships, foster connectivity & manage expectations with clients
Navigate BLK to develop solutions to service challenges, making the firm feel small to clients
Drive the agenda on client experience ensuring transparency and execution in any client communication requirements
Participate in regulatory, platform, and client related projects
Own client service experience and tackle any responsibilities that the CEM team have relating to implementation impact on our client arrangements
Ensure timely and accurate delivery of client deliverables (invoices, reporting, price files, data etc.) by working cross functionally and establishing relationships with internal teams
Address new operational requests (e.g., changes to client report) and provide summary of completion notification to broad partners
Identify, remediate, and perform root cause analysis of any Operating Events that may impact the client experience
develop long-term process failure mitigation approach
Requirements:
5+ years of experience in financial services field preferred
BA/BS equivalent
Strong grasp of Microsoft Office applications is important, with technical skills that allows you to multitask many programs at once
Efficiently handle deadlines and pose ability to work independently for routine client projects
An interest in the financial services/investment industry and a desire to learn, both independently and in group settings
A self-starter knows when to raise issues as appropriate. Must be able to work as part of a collaborative team and assume additional responsibilities as the need arises
Ability to evaluate processes inefficiencies, identify and implement business operational improvements and resolve issues. Innovative problem-solving capabilities and ability to think and act quickly and creativity
Good oral and written communication skills in English as well as another language —French, German, Italian, Spanish, or Arabic preferred.
What we offer:
retirement investment and tools designed to help you in building a sound financial future
access to education reimbursement
comprehensive resources to support your physical health and emotional well-being