Client Service Lead Job at 4Creeks, Inc. (Fresno)

Client Service Lead

The Client Service Lead (CSL) is a senior-level role responsible for leading str...

Location

United States , San Luis Obispo

Salary:

140000.00 - 175000.00 USD / Year

4Creeks, Inc.

Expiration Date

Until further notice

Requirements

15+ years experience within the AEC industry
20 years of experience preferred
Must be licensed (PE, PLS, AICP, AIA, Class A or B Contractor)
Strong analytical and problem-solving skills
Ability to work independently and collaboratively within a team
Experience with Microsoft Office, including Word and Excel is required
Possess 15+ years of industry experience (20 preferred) with a deep understanding of both Design (Planning, Engineering, Survey) and Construction (Scheduling, General Contracting, construction delivery means and methods)
Expertise to connect with clients across our service offerings
Maintain strong technical expertise to accurately scope, price and manage design-build projects

Job Responsibility

Serve as the key client and business development lead within their assigned market sector
Lead client and project onboarding, including identifying the right internal team and overseeing project scope and fee
Sell the vision of the project to clients and galvanize internal teams to deliver exceptional work/results
Maintain consistent and successful client management throughout the project lifecycle
Provide high-level project management, staying engaged from start to finish to ensure quality, timeliness, and budget
Collaborate with leadership to bring strategic solutions to both prospective and existing clients
Builds a team to deliver company business and revenue goals for assigned market sector
Lead proposal development, presentations, and pitching efforts to win new business
Craft client engagement strategies and pursuit plans in line with 4Creeks overarching goals
Develop and maintain high-value relationships with civil, municipal, commercial, and infrastructure clients

What we offer

employee health coverage (50% coverage for dependents)
company 401(k) contribution
participation in the Employee Stock Ownership Program (ESOP)
performance bonuses

Fulltime

Self Service Lead - Client Services

We are seeking a dynamic Client Services Lead to spearhead our Self-Serve busine...

Location

United Kingdom , London

Salary:

Not provided

Blis

Expiration Date

Until further notice

Requirements

5+ years of experience in programmatic advertising, preferably in a client-facing DSP environment (e.g., The Trade Desk, StackAdapt, Xandr)
Proven track record of supporting or managing self-serve clients and growing programmatic revenue
Strong working knowledge of DSP campaign setup, pacing, targeting, reporting, and troubleshooting
Demonstrated leadership ability — either in team management or project ownership
Highly analytical with the ability to interpret performance data and recommend strategic actions
Excellent communication skills with the ability to simplify the complex and educate clients at all levels
Detail-oriented, solutions-driven, and thrives in a fast-moving environment
Comfortable engaging with both hands-on practitioners and senior-level stakeholders

Job Responsibility

Lead the Client Services function for Self-Service, acting as the go-to expert on our DSP for internal teams and clients
Manage and coach a team of 2 direct reports, ensuring excellence in client support, campaign troubleshooting, and account growth
Plan Strategic initiatives to achieve Self Serve business goals, complementing the wider UK strategy
Own relationships with high-priority self-serve clients, including enterprise agencies and direct clients
Provide consultative onboarding, enablement, and advanced training to empower clients to succeed on our platform
Monitor campaign performance directly within Blis DSP and offer proactive insights and optimisation guidance
Partner with Sales, Product, Ops, and Insights teams to ensure smooth activation, measurement, and delivery
Champion the voice of the client within the organisation, identifying friction points and collaborating with Product to resolve
Lead Quarterly Business Reviews (QBRs), post-campaign analysis (PCAs), and strategic planning sessions with clients
Identify account expansion opportunities through deeper platform adoption, new feature usage, or cross-channel strategy support

Team Lead, Managed Services Client Service Desk

The Team Lead, Managed Services Client Service Desk at NTT DATA is an entry-leve...

Location

United States of America

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Some understanding of the vast range of IT operations and company service offerings
Displays good levels of client engagement and service orientation
Demonstrates operational team management skills and ability to effectively manage the resources that report to them
Good collaboration skills and ability to interact professionally
Some understanding of project management principles
Bachelor's degree or equivalent in information technology or related field
Relevant technical certifications preferred
ITIL v4 specialist certification and knowledge is required
Demonstrated relevant work experience gained in call center managed services/services delivery environment within a medium to large information technology environment
Entry level team management/leadership experience

Job Responsibility

Responsible for managing a team of junior service desk agents and/or administrators
Ensures resource allocation, attendance, effective achievement of KPI's and planning activities
Contributes to the process of managing tickets or calls logged at the service desk
Ensures all incidents which are logged, are accurately registered and categorized
Ensures the allocation of an appropriate ticket prioritization code upon receipt of the ticket/call and during the logging process
Ensures ticket diagnosis is conducted to discover the full symptoms, determine what has gone wrong and how to correct it
Be expected to take ownership and resolve or further escalate escalated incidents
Checks incidents are fully resolved, and users and/or clients are satisfied and agree to close the related incident
Ensures relevant actions have been logged to enable tracking
Monitors the performance of the team and identifies any training/coaching intervention required

Fulltime

Senior Team Lead, Managed Services Client Service Desk

The Senior Team Lead, Managed Services Client Service Desk is a developing subje...

Location

South Africa , Cape Town

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

A good understanding of the vast range of IT operations and company service offerings
Displays excellent levels of client engagement and service orientation
Demonstrates operational team management skills and the ability to effectively manage the resources that report to them
Good collaboration skills and ability to interact professionally
Demonstrates understanding of project management principles
Strong documentation skills and expertise in handling escalated customer issues
Bachelor's degree or equivalent in information technology or related field
Relevant technical certifications preferred
ITIL v4 specialist certification and knowledge is preferred
ITIL Specialist (Managing Professional) certification is preferred

Job Responsibility

Responsible for managing a team of service desk agents
Ensures resource allocation, attendance, effective achievement of KPI's and planning activities
Contributes to the process of managing tickets or calls logged at the service desk
Ensures all incidents which are logged, are accurately registered and categorized
Ensures the allocation of an appropriate ticket prioritization code upon receipt of the ticket/call and during the logging process
Ensures ticket diagnosis is conducted to discover the full symptoms, determine what has gone wrong and how to correct it
Ensures reported faults are investigated and diagnosed
Be expected to take ownership and resolve or further escalate escalated incidents
Checks incidents are fully resolved and users and/or clients are satisfied and agree to close the related incident
Ensures relevant actions have been logged to enable tracking

Fulltime

Team Lead, Managed Services Client Service Desk

The Team Lead, Managed Services Client Service Desk is an entry level subject ma...

Location

South Africa , Port Elizabeth

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Some understanding of the vast range of IT operations and company service offerings
Displays good levels of client engagement and service orientation
Demonstrates operational team management skills and ability to effectively manage the resources that report to them
Good collaboration skills and ability to interact professionally
Some understanding of project management principles
Bachelor's degree or equivalent in information technology or related field
ITIL v4 specialist certification and knowledge is required
Demonstrated relevant work experience gained in call center managed services/services delivery environment within a medium to large information technology environment
2-3 years worked experience in as a Service Desk Team Lead role or similar
Entry level team management/leadership experience

Job Responsibility

Responsible for managing a team of junior service desk agents and / or administrators
Ensures resource allocation, attendance, effective achievement of KPI's and planning activities
Contributes to the process of managing tickets or calls logged at the service desk
Ensures all incidents which are logged, are accurately registered and categorized
Ensures the allocation of an appropriate ticket prioritization code upon receipt of the ticket/call and during the logging process
Ensures ticket diagnosis is conducted to discover the full symptoms, determine what has gone wrong and how to correct it
Be expected to take ownership and resolve or further escalate escalated incidents
Checks incidents are fully resolved, and users and/or clients are satisfied and agree to close the related incident
Ensures relevant actions have been logged to enable tracking
Monitors the performance of the team and identifies any training/ coaching intervention required

Fulltime

Team Lead, Managed Services Client Service Desk

The Team Lead for Managed Services Client Service Desk is an entry-level positio...

Location

India , Karnātaka

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in information technology or related field
Relevant technical certifications preferred
ITIL v4 specialist certification and knowledge is required
Demonstrated relevant work experience gained in call center managed services/services delivery environment within a medium to large information technology environment
Entry level team management/leadership experience
Demonstrable experience leading a team of service desk agents preferably within a global technology organization

Job Responsibility

Responsible for managing a team of junior service desk agents and / or administrators
Ensures resource allocation, attendance, effective achievement of KPI’s and planning activities
Contributes to the process of managing tickets or calls logged at the service desk
Ensures all incidents which are logged, are accurately registered and categorized
Ensures the allocation of an appropriate ticket prioritization code upon receipt of the ticket/call and during the logging process
Ensures ticket diagnosis is conducted to discover the full symptoms, determine what has gone wrong and how to correct it
Be expected to take ownership and resolve or further escalate escalated incidents
Checks incidents are fully resolved, and users and/or clients are satisfied and agree to close the related incident
Ensures relevant actions have been logged to enable tracking
Monitors the performance of the team and identifies any training/ coaching intervention required

Fulltime

Client Service Associate, Team Lead

The CSA, Team Lead at Aprio plays a pivotal role in driving client service excel...

Location

United States , Overland Park

Salary:

Not provided

Aprio

Expiration Date

Until further notice

Requirements

Five+ years of directly related industry experience
experience in financial planning and/or the securities industry
Demonstrated leadership and team development skills, with mentorship experience
Proven ability to manage change, drive process improvements, and implement best practices
Proficiency in Microsoft Office is required
experience with any CRM, portfolio management, and document management software is a plus
Numerical accuracy, exceptional attention to detail and time management
Strong ethics and integrity, with a commitment to maintaining client confidentiality
College Degree (preferred)
Strong problem-solving abilities, especially in high-pressure or complex client situations

Job Responsibility

Work with the Director of Client Service to help lead, mentor, and develop client service associates, promoting a culture of excellence, collaboration, and continuous improvement
Work with the Director of Client Service to help design and implement client service strategies, workflows, and best practices to enhance the overall client experience
Act as an escalation point for complex client issues, providing timely and effective resolutions while maintaining a high level of client satisfaction
Work with the Director of Client Service to help ensure all client service activities adhere to industry regulations and firm policies, working closely with compliance teams to mitigate any risks
Develop and maintain strong relationships with clients, advisors, and other team members across the firm
Full awareness of assigned client base — who they are, any special needs they might have, ongoing tasks for each client relationship, etc
Coordinate directly with clients regarding different types of requests, such as money movement requests, account balances, re-ordering of checks, charitable giving confirmations, etc
Communicate effectively with advisors and internal teams regarding open tasks, client needs, etc., in order to ensure we are meeting clients’ expectations and delivering exceptional service
Regularly interface with clients as an extension of the advisory teams
Serve as the subject matter expert on client account activity. Monitor for issues and escalate accordingly

What we offer

Medical, Dental, and Vision Insurance on the first day of employment
Flexible Spending Account and Dependent Care Account
401k with Profit Sharing
9+ holidays and discretionary time off structure
Parental Leave – coverage for both primary and secondary caregivers
Tuition Assistance Program and CPA support program with cash incentive upon completion
Discretionary incentive compensation based on firm, group and individual performance
Incentive compensation related to origination of new client sales
Top rated wellness program
Flexible working environment including remote and hybrid options

Fulltime

Associate, Client Service, Media

The Associate is responsible for servicing media clients through the development...

Location

United States , New York

Salary:

64300.00 - 85000.00 USD / Year

Kantar

Expiration Date

Until further notice

Requirements

Bachelor’s degree in market research/marketing or related social science and analytic disciplines
1+ years of professional market research experience preferred with exposure to quantitative methodologies
1+ years of experience in client facing roles and track record of success in client interactions
Basic understanding of digital advertising principles and practices
Strong process and time management skills
capable of prioritizing and delivering against multiple/competing deadlines
prior project management experience preferred
Proficient computer skills in Microsoft office and Google Suite tools, and ability to master other needed business tools (e.g., data management / cross tab and other proprietary tools)
Strong detail-orientation with ability to manage multiple work streams and collaborate cross-functionally
Excellent communication skills (verbal and written) with ability to use logical reasoning and problem-solving

Job Responsibility

Execute advertising campaign effectiveness research studies for some of Kantar’s top brand, agency and media platform clients
Utilize various tools and partners to complete studies from start to finish
Day to day tasks may include leading kick-off calls, study setup, survey design, data analysis, report writing and presentation of results
Manage project timelines and quality, collaborating with client teams and across departments
Lead meetings to scope and kick off new projects as well as to present data results to clients and their ad agencies
Develop actionable media and creative recommendations for future ad campaigns based on measurement results
Perform quality checks to ensure project accuracy and address issues proactively
Continuously seek to improve skills through training and team support
Build understanding of media capabilities and analytic methods
Exhibit critical thinking, seek process improvements, and foster a positive, inclusive environment

What we offer

Medical plans with comprehensive, affordable coverage for a range of health services
Health Savings Account/FSA
Dental, Vision and benefits to cover unique healthcare needs
Wellness Program
401k with match
Tuition Reimbursement
Commuter benefits
Unlimited PTO

Fulltime

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