Client Service Intmd Analyst

• Performs investigation of escalated cases with potential SPR, regulatory or policy breach
• Performs sanity checks on regulatory reportable surveillance samples requirement, surveillance outcome and misconduct reporting
• Provides monthly update of surveillance outcome, including trend analysis
• Applies knowledge to conduct risk and control assessments, including evaluating business changes, in accordance with established standards
• interprets data and makes recommendations
• Identifies root causes of issues through research and interpretation of information and formulates preliminary recommendations for corrective actions and improvements in collaboration with stakeholders
• Monitors control breaches and contributes to disseminating lessons learned for process improvement within own team, based on analysis
• Applies knowledge to conduct reviews of control designs and management practices, interpreting findings to identify policy gaps and formulate recommendations for risk mitigation
• Ensures the timeliness, accuracy, and completeness of own control assessments before and after process execution, making judgments based on analysis
• Analyzes risks as per policy requirements, interpreting data and making recommendations
• Supports in recording and responding to risk events, ensuring accurate and timely capture of information for team review
• Assesses risks within scope, interpreting factual information to ensure adequate controls are in place
• Assists in implementing standards and procedures that align with organizational requirements for risk management, developing working knowledge of industry practices
• Identifies inconsistencies in data or results related to control points and processes throughout the business, and formulates recommendations for their implementation or improvement within own team's scope

• 3-5 years relevant experience
• Ability to multi-task with strong organizational and time management skills
• Strong verbal and written communication skills
• Ability to problem solve and analyzes data with demonstration of attention to detail
• Proficient in Microsoft Office with an emphasis on MS Excel
• Bachelor’s/University degree or equivalent experience

Good understanding of Wealth products will be an added advantage

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
• We empower our employees to manage their financial well-being and help them plan for the future