Client Service Incident Manager Job at Barclays (Knutsford)

Service Delivery Manager - Managed Security

HPE Operations is our innovative IT services organization. It provides the exper...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

5+ years of experience in managed security services, cybersecurity delivery management, or IT service management
Proven track record of managing complex client relationships and delivering managed services
Experience working with Security Operations Centers (SOC) or MSSPs is highly desirable
Should have managed a team of Cyber Security engineers including SIEM, Vulnerability, IAM, HSM, etc
Experience in at least 3 of the below products is desirable: Microsoft Sentinel with Copilot, Microsoft Defender including VA, Thales HSM & Cipher Trust Manager, CyberArk PAM, Nexus Smart ID

Job Responsibility

Oversee the end-to-end delivery of managed security services, such as threat monitoring, incident response, vulnerability management, endpoint protection, and other cybersecurity services
Ensure services are delivered in compliance with Service Level Agreements (SLAs) and established security frameworks (e.g., NIST, ISO 27001)
Monitor and measure the performance of managed security services, identifying areas for improvement and ensuring high-quality service delivery
Manage and coordinate teams responsible for delivering managed security services, including security analysts, engineers, and consultants
Collaborate with internal teams (e.g., SOC, engineering, compliance) to ensure seamless service delivery and resolution of client issues
Provide leadership, guidance, and support to team members, fostering a culture of accountability and continuous improvement

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Service Delivery Manager - Asset Servicing

Banking Operations is a strategic Avaloq service line providing Banking Operatio...

Location

India , Pune

Salary:

Not provided

Avaloq

Expiration Date

Until further notice

Requirements

University or higher education degree and/or operational experience in Banking Operations
Min. 3 years of proven experience in banking operations organizations with the ability to deliver in a fast-paced, multi-cultural and global environment
Good knowledge of MS Office
Good communication with a process-orientation and ability to understand complex situations
Pro-active and can-do attitude with a high level of integrity and reliability
Great flexibility and willingness to learn
Strong operational risk understanding
Analytical, communication and flexibility/adaptability skills
Availability to work following EMEA shift
Fluency in English

Job Responsibility

Coordinate Tax Statement Production: Main duty is to coordinate across different teams (IT and banking operations) to produce yearly and post-production tax statements. This includes ensuring smooth communication, clear organization and structure, monitoring progress, and facilitating the resolution of defects
Facilitate and Standardize Operations: Lead the harmonization and standardization of processes across global locations, ensuring efficiency and consistency in service delivery
Client Relationship Management: Act as the primary point of contact for service management and client interactions within your division. Lead client collaboration initiatives, including meetings, workshops, site visits, and community events
Service Excellence & SLA Management: Establish, maintain, and regularly review Service Level Agreements (SLAs) to ensure that service delivery consistently meets or surpasses client expectations. Implement dashboards and reporting tools to provide transparency and actionable insights. Continuously monitor service volumes, Voice of Customer (VOC), key performance indicators (KPIs), incidents, and near misses, taking prompt corrective actions whenever necessary
Incident & Escalation Management: Serve as the first escalation point for service delivery issues, managing major incidents and ensuring thorough follow-up and resolution
Continuous Improvement & Innovation: Drive and support projects, automation, and service improvement initiatives. Foster a culture of continuous improvement and support technical enhancements to the core banking platform
Initiate, Drive, and Support Mindset Transformation: Initiate, drive, and support the transformation of the mindset of people toward automation, embracing change, and adopting AI-driven solutions across teams and processes
Cross-Functional Collaboration: Systematically collaborate with Service Managers, participate in cross-divisional meetings, and share KPI analysis and improvement initiatives. Support and drive global and cross-service projects, such as regulatory transitions, system enhancements, and client onboarding/migrations
Client Onboarding & Prospect Support: Support the onboarding of new clients and contribute to converting prospects into clients by collaborating with expert teams and participating in workshops, RFI/RFP processes, and solution reviews
Documentation & Reporting: Produce ad hoc documentation, analysis, and reporting as required for internal and client-facing purposes

What we offer

Annual bonus
Flexible working
Instant recognition
Access to Udemy for professional and personal learning

Fulltime

Incident Manager

Ivy Partners est une société de conseil Suisse qui contribue à l’évolution des e...

Location

Switzerland , Genève

Salary:

Not provided

IVY Partners

Expiration Date

Until further notice

Requirements

At least 5 years’ experience in banking environment
Good technical knowledge, understanding of IT infrastructure and banking applications
Good knowledge of IT Service Management processes (ITIL certification would be an advantage)
General understanding of banking activities and operations
Excellent communication and interpersonal skills, able to take coordination role in stressful situations and to convey complex information clearly to both technical and non-technical stakeholders
Established problem solving skills with the ability to quickly understand issues and come up with ideas
Client servicing oriented able to manage relationships with various IT and business stakeholders
Team-player, taking ownership and working in a collaborative way

Job Responsibility

Overseeing the management of the highest priority incidents
ensuring appropriate handling and supporting IT teams from their identification to their resolution
Acting as the primary point of contact in Major Incidents resolution process
ensuring transverse coordination among technical teams (incl. task force conduct), managing end-to-end communication and liaison with Business Lines as well as Tech management
Managing the in-depth review of Major Incidents
supporting Tech managers in root cause analysis, impact assessment and definition of improvement actions
ensuring their presentation at the IT incident committee with Tech top management
Maintaining close relationship and regular interactions with stakeholders in Business Lines
conducting IT Production State Review meetings and providing KPIs, thematic analysis as well as incident reports
Ensuring the coordination of Problem Management activities

What we offer

La bienveillance | Soucieux de nos employés, nous leur garantissons un environnement favorable où chacun est valorisé et se voit offrir des formations et des perspectives d’évolution en Suisse ou à l’international
La confiance | Travailler avec nous, c’est développer un partenariat fondé sur la confiance, le professionnalisme et la transparence à chaque instant
L’innovation | Nous garantissons une transformation numérique efficace grâce à l’innovation technologique couplée à la créativité
La responsabilité | Le collectif est à la base de tout ce que nous entreprenons, et nous prenons cette responsabilité au sérieux en mettant tout en œuvre pour avoir un impact positif

Fulltime

Service management professional

Job Description: Essential Job Functions: • Ensure that services consistently me...

Location

Salary:

Not provided

DXC Technology

Expiration Date

Until further notice

Requirements

Bachelor's degree in a relevant field or equivalent combination of education and experience
Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role
Proven experience in Service and Program Management
Proficiencies in strategic planning, team leadership, and performance management
Continuous learner that stays abreast with industry knowledge and technology

Job Responsibility

Ensure that services consistently meet established SLAs and KPIs, addressing any deviations promptly
Supervise a team of service management professionals, ensuring their productivity and efficient handling of client requests
Engage with clients to gather feedback, address basic concerns, and coordinate support
Collaborate with senior management to assist in the implementation of process improvements to enhance service delivery
Supervise the handling of service incidents, requests, and escalations, ensuring timely resolution
Maintain comprehensive service documentation, ensuring that all processes are well-documented and up-to-date
Generate reports on service performance and client feedback for review and action
Coordinate resources and schedules to ensure optimal service coverage

Principal Consultant, Incident Preparedness - Proactive Services

This role is client-facing and requires the Principal Consultant to lead and pro...

Location

France , Paris

Salary:

Not provided

Palo Alto Networks

Expiration Date

Until further notice

Requirements

8+ years of incident preparedness and/or incident response related consulting experience with a passion for cyber security
Experience with leading and delivering complicated engagements including scoping, interfacing with the client, and have executed incident preparedness or IR related projects
Incident response consulting experience required
Incident preparedness experience is a must as it will be a core focus of the position
Bachelor’s Degree in Information Security, Computer Science, Cyber Security or related field or equivalent experience required
Fluency in French and English
Ability to perform travel requirements as needed to meet business demands (on average 20%)

Job Responsibility

Lead and produce deliverables based on proactive services engagements
Work directly with multiple customers and key stakeholders (security teams, system and network administrators and owners, C-Suite, etc.) to manage and deliver proactive incident preparedness engagements, as well as wider proactive assessments and services
Lead and contribute to proactive incident preparedness projects, including but not limited to TableTop Exercises (TTX), Incident Response Plans and Response Maturity Assessments
Review Crisis Management, Incident Response, Business Continuity and Disaster Recovery Plans, and other relevant documents that support holistic business resilience
Plan and deliver a range of TTXs, including writing post exercise reports that provide detailed analysis and recommendations on areas for improvement
Manage and contribute incident preparedness and other cyber security engagements from initial scoping through to delivery

Fulltime

Junior IT Service Manager

Join Logistics Reply as a Junior IT Service Manager and play a key role in ensur...

Location

Salary:

Not provided

Like Reply

Expiration Date

Until further notice

Requirements

Strong communication and relationship-building skills with a proactive, customer-first mindset and for interact confidently with both technical and business teams
Confidence in using data and KPIs to drive decisions and support negotiations
Excellent academic track record in STEM subjects or Management Engineering

Job Responsibility

Act as the main interface for clients, ensuring a consistent and high-quality support experience
Handle escalations, gather insights via Jira Service Management, and prepare clear, actionable incident reports
Organize and lead Service Review meetings with clients and suppliers
Monitor AMS contract performance and profitability, proposing enhancements and value-added services and support contract renewals and negotiations based on performance data and client needs
Oversee and evaluate first- and second-level support teams, ensuring SLA adherence
Collaborate on internal initiatives focused on service improvement, client engagement, and operational excellence
Work in a dynamic, ITIL-aligned environment that values ownership, structure, and innovation

What we offer

Be part of a high-impact team in a strategic, customer-facing role
Gain broad visibility across clients, technologies, and internal teams
Grow within a stable, forward-thinking company where your input shapes results
Build expertise in supply chain technology—a future-proof and evolving domain
Enjoy a flexible, collaborative, and multicultural environment

Managed Service Intern

At Sabio Group, we're dedicated to fostering an environment where employees thri...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Sabio Group

Expiration Date

Until further notice

Requirements

Qualification in computing science, Technology or related field
Excellent communication skills
Final year students who need internship experience (6 months) or fresh graduates are encouraged to apply
Coping well with pressure
Proactive and self sufficient
Analytical
Focused
Confident
Positive mindset

Job Responsibility

Creating incidents and requests on behalf of our clients, understanding importance and severity
Keeping the client contact up to date with the progress of their case
Perform troubleshooting and resolve incidents without technical escalation
Turnaround service requests quickly
Monitor client systems and react to critical events
Update Knowledge articles and automated processes to help better serve our clients
Proactively find and progress incidents for our clients
Contribute to continuous improvement initiatives

What we offer

Remote/Flexible work
Private health insurance
Optical and dental care
22 days paid holiday a year- (this includes three Sabio days)
Employee Assistance Program

Customer Service Manager

Reporting to the Watchman, the Customer Service Manage will be responsible for t...

Location

United Kingdom , Handy Cross

Salary:

Not provided

Egis in the UK

Expiration Date

Until further notice

Requirements

Customer focused correspondence management
Defence of Claims (Insurance) or similar
Proven experience in a supervisory or team leadership role within a fast-paced operational environment
Working knowledge of National Highways Network Event Management System (NEMS)
Excellent communication and interpersonal skills, with the ability to motivate and guide a team
High attention to detail and accuracy in data handling and reporting
Ability to remain calm and decisive under pressure
Proficient in MS Office Suite, including Excel, Word, and SharePoint
Strong organisational and time management skills
A proactive approach to problem-solving and continuous improvement

Job Responsibility

Management and processing of all 3rd Party correspondence/Enquiries/Red claim(s) from receipt to closure
Manage the NCC Shift Rota to maximise efficiencies and minimisation of costs
Manage and support a team of Network Control Operators in delivering their core duties effectively
Monitor team performance and ensure compliance with National Highways standards and internal procedures
Provide operational oversight during shifts, ensuring incidents, claims, and enquiries are managed promptly and accurately
Act as first point of escalation for complex or high-impact incidents, customer enquiries, and abnormal load notifications
Coordinate workload requirements to support the 24/7 operational requirements
Training, onboarding, and continuous development of team members
Review and validate reports, KPIs, and data submissions before escalation to management
Ensure timely and accurate booking of Roadspace via NEMS and support planning compliance

Client Service Incident Manager

Barclays

Location:
United Kingdom , Knutsford

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 16, 2026

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