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Client Service Executive

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Stowe Family Law

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Location:
United Kingdom , Harrogate

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

30000.00 GBP / Year
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Job Description:

This role is different; you’ll make an impact on people’s lives. You'll spend your day helping potential clients who are going through a particularly difficult time in their lives. If you’re currently working in a telephony sales-based role and fancy a brand-new challenge in a growing business, read on. What’s the purpose of this role? Our Client Service Team is the front and centre of delivering our Client Value Proposition. The client experience is at the heart of every process and procedure and has been carefully designed with the client’s needs in mind. Who ‘is’ Stowe Family Law? We're the largest and fastest-growing team of family law experts in the country, boasting over 400 colleagues across 95+ offices specialising in divorce, finances, and children law. Our exceptional growth of over 150% in recent years means there are constant development and progression opportunities. Now is the perfect time to join us as we strive to serve more clients, create the best workplace for our team, and grow our business for the benefit of everyone.

Job Responsibility:

  • Dealing with New Business Enquiries
  • Supporting the Client Service Team by dealing with New Business Enquiries and really understanding each client’s needs through inbound and outbound calls (all warm calls)
  • Reassuring the client and dealing with their requests professionally with empathy
  • Accurately taking down their information and entering it into a case management system (Salesforce)
  • Converting these clients to either a fixed fee meeting or an immediately progressing client for our lawyers across the company
  • Liaising with our Lawyers across the country to establish best practice ways of working
  • Understanding our lawyer's availability to speak to our clients
  • Preferred ways of working across different regions
  • Knowledge of specific skill sets within regions and teams to ensure the client speaks with the most suitable Lawyer for their case

Requirements:

  • Telephony Sales background
  • Exceptional client service with the ability to deal sensitively with emotional or upset clients
What we offer:
  • Wellbeing culture, including Mental Wellbeing days, and access to counselling sessions
  • Volunteering leave
  • Diversity public holidays
  • 26 days holiday
  • Enhanced adoption, maternity and paternity pay
  • Paid leave for fertility treatment
  • Emergency dependants leave
  • Bereavement leave
  • Medicash health insurance - 24/7 GP’s, dental, counselling, gym discounts
  • Training grants
  • Life Assurance
  • Contributory pension
  • Flexible working

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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