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Client Service Executive

https://www.randstad.com Logo

Randstad

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Location:
Singapore , Singapore River

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Category:
Insurance

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Contract Type:
Not provided

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Salary:

3500.00 - 4200.00 SGD / Month
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Job offer has expired

Job Description:

Take on a vital role within the broker support team where you will serve as a customer service champion and essential link between the firm and its regional partners.

Job Responsibility:

  • Take on a vital role within the broker support team where you will serve as a customer service champion and essential link between the firm and its regional partners
  • Manage and resolve complex inquiries from regional brokers and stakeholders through multiple communication channels
  • Provide comprehensive administrative support including the maintenance of renewal reports and contact databases
  • Collaborate closely with the service manager to escalate priority issues and ensure high-quality fair outcomes
  • Utilize specialized templates and internal resources to deliver accurate first-time resolutions for insurance inquiries
  • Participate in ad-hoc operational tasks such as reporting and indexing to support the efficiency of the local office

Requirements:

  • Some background in financial services, ideally within international health insurance or life insurance sector
  • Strong proficiency in professional productivity software and office management tools
  • Demonstrated ability to achieve performance targets related to handling quality and turnaround times
  • Excellent interpersonal and written communication skills with a focus on delivering personal and meaningful service
  • Sound understanding of regulatory compliance and professional grievance handling procedures
What we offer:

Bonus + Benefits

Additional Information:

Job Posted:
April 20, 2026

Expiration:
May 11, 2026

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