This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
An exciting opportunity has opened up within the UK Client Service Team, part of our wider Operations department. The Client Service Executive (CSE) is accountable for achieving high levels of client satisfaction through strong process management skills, flawless planning and execution, and proactive communication. This is a cross-functional role, working closely with several internal teams as well as being the day-to-day contact for the designated client base. The Client Service Executive role is a fantastic entry level position which will give you a broad experience across many aspects of the client delivery process. It will be a great opportunity for anyone who is looking to build a solid understanding of the foundation of the data production and delivery cycle and develop an outstanding level of client service.
Job Responsibility:
Delivering and managing excellent client service to maintain high levels of client satisfaction
Updating and delivering databases and reports to clients within agreed deadlines, which will include co-ordination and collaboration with wider CIRCANA teams
Performing quality control checks to ensure high quality and accuracy of client deliverables
Build strong relationships with clients by engaging frequently via email and arranged meetings to be their initial point of contact for all queries.
Building wider product and industry knowledge to support colleagues and deliver the best possible client service
Networking and engaging with other CIRCANA teams to build strong client-focused relationships
Informing and contributing to internal client solution review meetings
Requirements:
Self motivated, confident professional
A strong team player who has integrity
Excellent organisation and problem solving skills
Great communication and relationship building skills
What we offer:
Agile working – a mix of office and home working
State of the art office
Me Days – four days over and above 25 contracted annual leave days
Growth – help to build your skills, explore new interests, and work across different functions
Feedback – consistent, timely feedback and coaching
Recognition – applaud consistently great performance and initiative
Challenge – deliver the right mix of challenge and support
Fun – work hard and recognise that’s only achievable with some play