Client Service Executive

• Act as primary point of contact for clients and internal colleagues
• Support senior management in identifying ways to improve the client experience
• Support the achievement against targets for revenue generation, product alignment, and cost containment
• Assist in the preparation of documentation as instructed by the Relationship Manager or Investment Counsellors
• Assist in completeting review and submission of credit risk returns including limit excess/exception, security/documentation outstanding, monthly credit control reports etc
• Monitor client activity focusing on cash balances and the maturity list
• Coordination and completion of key operational activities, whilst providing regulatory expertise and risk management assistance
• Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the job holder is involved
• Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators
• Protecting the Bank by acting as First Line of Defence and observing all controls
• Working in a Client Service Executive pool, covering all desks in Switzerland to ensure continuity of clients service
• To be as autonomous as possible, ideally A to Z completion of tasks
• To generously share knowledge

• Completed qualification from a commerce school or a University Degree in Business Administration, economics or management
• For a graduate from a business / commerce school, two years of experience
• Proven experience in a Financial institution for a junior CSE role
• Excellent communication skills in English, other languages are a plus
• Good communication skills with extensive customer experience
• Strong organisation skills and a clear sense of urgency and prioritization with a focus on customer needs and solutions oriented thinking
• Attention to the details and precision in particular when processing transactions
• Understanding of how a private bank functions as far as transaction processing, customer documentation, cross border rules, financial crime compliance and account opening
• Team player and spirit is a must
• Computer literate with strong knowledge of programmes such as word, excel and power point
• Due to immigration restrictions in Switzerland we will only be able to consider applications from Swiss or EU citizens or from candidates holding a valid Swiss work permit

Further professional certificates are a plus

• Health & meal allowance, public transport or (e-)bike allowance
• Days off for key events (weddings, moving house, adoption)
• A one-time marriage or registering of a 'Civil Partnership' grant
• One-time premium for birth or adoption, as 'gift' or 'voucher'
• 4 weeks’ paternity leave & 26 weeks’ maternity leave
• Emergency Childcare with the Red Cross, free of charges for HSBC employees
• Purchased holidays scheme, unpaid leave, sabbatical, Volunteering Leave
• Accident insurance (private coverage) paid by the Employer, attractive Pension Scheme
• Various sports and leisure activities organised by the employees for the employees
• The Bank offers to the employees and their family members specialised free, confidential service to help them deal with any personal problems – either at work or at home
• Unlimited telephone consultations services available 24/7
• Opportunities to work internationally
• Employee Resource Groups that bring together colleagues with shared characteristics and common interests