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Are you a communication professional who thrives in a digital-first environment? We are representing a global financial services group with over 50 years of consistent success and a presence in over 30 markets. We are looking for a dedicated Client Service Consultant to join a dynamic, supportive team that empowers its people to drive real outcomes.
Job Responsibility:
Understanding client needs regarding financial products and providing effective solutions
Using insightful questions to resolve queries via live chat and occasional phone support
Identifying opportunities to enhance best practice guides and escalating issues to supervisors when necessary
Directing complex queries to appropriate support teams to ensure client satisfaction
Requirements:
Proven background in a high-volume live chat or contact center environment
The ability to navigate multifaceted issues and provide sound advice on products and services
Comfort working in a fast-paced setting while consistently meeting performance targets
Exceptional typing accuracy and the ability to communicate clearly and professionally
A commitment to following established processes and guidelines
What we offer:
Sydney CBD location - state of the art offices
Hybrid flexibility after initial training period
Development and learning opportunitiies for professional growth