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Medical Billing Company is seeking a relationship-focused, results-driven, team leader to serve in a client service leadership role. A strong background in physician billing is required, and Radiology billing experience is preferred. The Client Service Billing Leader provides management oversight and support to assigned client billing teams while serving as the primary representative for client billing team performance. The Client Service Billing Leader is an expert in RCM activities and is consistently analyzing and communicating performance against client expectations while also developing action plans for any needed resolution. This position may require some travel.
Job Responsibility:
Review End of Month reports with client and address areas of concern
Monitor key performance indicators (KPIs) and operational metrics
analyze trends and performance data to make data-driven decisions
Prepare regular reports and presentations for senior management, highlighting achievements, challenges, and recommendations for improvement
Proactively communicate areas of concern to senior leadership
Meet with clients to review performance at least monthly or at the client's request. Serve as contact on behalf of the company
Provide management support to assigned office(s), including but not limited to, allocation of personnel, development of management staff and interfacing with central office staff as necessary
Support company goals and objectives through proper communication to assigned supervisory and hourly staff, as necessary
Monitor and evaluate the performance of assigned supervisory staff per company policy
Requirements:
Bachelor's degree preferred
5+ years healthcare industry experience
Revenue Cycle Management (RCM) experience
Excellent verbal and written communication skills
Excellent time management skills with a proven ability to meet deadlines
Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
Ability to critically think on methodology and strategy in daily activities
Ability to problem solve through root cause analysis and structured and collaborative planning