Client Service Associate Job at Raymond James (Salt Lake City)

Job Description

Under direct supervision, uses intermediate skills obtained through experience and training to assist Financial Advisors and provide clients with quality service. Follows established procedures to perform routine tasks and receives general guidance and direction to perform a variety of non-routine tasks with limited decision making responsibility. Routine contact with internal and external customers is required to obtain, clarify or provide facts and information.

Job Responsibility

Services a high volume of daily interactions, including basic inquiries and scheduling of meetings, with prospective and existing clients on the phone, in-person, virtually and through mailings
Works both independently and within a dynamic team environment to provide crucial support to the financial advisors and branch office
With a high level of organization and accuracy, processes client financial transactions and financial advisor and branch office expenses and expense reports
Opens new client accounts and researches client and security information using internal databases and other technologies
For proper maintenance and to meet firm and industry requirements, ensures client paperwork and documentation is accurate and correct prior to submission and processing
Follows up to ensure accurate completion
Prepares letters, forms and reports to assist with servicing existing clients and prospecting for new clients
Prepares various business summary reports and client-specific reporting as needed for review by the financial advisor
Creates and maintains records and files utilizing Client Relationship Management (CRM) software
Assists Financial Advisors with marketing efforts including seminars and other client-facing events
May enter orders at the direction of the Financial Advisor
Actively engages in available training/cross-training and educational and/or professional development opportunities to remain current on firm and industry policies and procedures
Performs other duties and responsibilities as assigned

Requirements

High School Diploma or equivalent and one (1) or more years securities industry or related work experience preferred, or an equivalent combination of experience, education, and/or training as approved by Human Resources
Knowledge of Company’s working structure, policies, mission, and strategies
Knowledge of general office practices, procedures, and methods
Knowledge of investment concepts, practices and procedures used in the securities industry
Knowledge of financial markets, products and industry regulations
Skill in Client Relationship Management (CRM) software, or similar contact management software
Skill in Excel, including developing spreadsheets as needed and for ongoing reporting
Skill in effective communication across multiple client interactive platforms (in-person, virtual, phone and mail)
Ability to operate standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases
Ability to analyze and research account information
Ability to organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment
Ability to identify time sensitive items and assess competing priorities
Ability to take initiative and proactively follow up on submitted items to ensure completion
resolve errors, questions or concerns
Ability to handle stressful situations and provide a high level of customer service in a calm and professional manner
Ability to analyze problems and establish solutions in a fast paced environment
Ability to use mathematics sufficient to process account and transaction information
Ability to use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels, in person and virtually
Ability to work both independently and as part of a cohesive team
Ability to provide a high level of customer service

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Client Service Associate

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