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The Client Service Associate (or Senior CSA, depending on experience) plays a pivotal role in client service, account administration, and operational support. You will work closely with advisors and clients to ensure smooth daily operations, exceptional responsiveness, and precise handling of all client needs. Because of the lean team structure, this role also supports compliance, reporting, and general business operations.
Job Responsibility:
Serve as a primary point of contact for client service requests
Manage onboarding, money movement (wires, ACH, RMDs, transfers), and account maintenance
Prepare materials for client meetings and support follow‑up execution
Maintain accurate and organized client records and documentation
Coordinate with custodians (e.g., Schwab) to process forms and resolve issues
Monitor daily workflows and transactions for accuracy and timely completion
Assist with compliance procedures and documentation management
Prepare client reports and support CRM updates and task tracking
Collaborate with advisory and investment teams on planning and portfolio initiatives
Work with compliance consultants to ensure regulatory alignment
Contribute to efficient, high‑quality daily office operations
Requirements:
3–7+ years of client service or operations experience in a wealth management or financial advisory environment
Exceptional attention to detail and strong organizational skills
Clear, professional written and verbal communication
High integrity, discretion, and a commitment to excellent client service
Proficiency with Microsoft Office
Nice to have:
Experience with custody platforms (e.g., Schwab Advisor Center)
Familiarity with CRM or portfolio‑reporting tools (e.g., Black Diamond)
Bachelor’s degree in business, finance, or a related field
Interest in financial planning or investment management
What we offer:
medical, vision, dental, and life and disability insurance