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Barclays Logo Barclays · Banking

Client Service Advisor

United Kingdom, Glasgow · Job Posted June 03, 2026
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Job Description

Join us at Barclays and step into the role of a Client Service Advisor. In this role, you will provide first-class customer service by supporting our clients in their day-to-day banking and by helping them through various communication channels.

Job Responsibility

  • Provision of customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner
  • Collaboration with teams across the bank to align, promote, and integrate customer care initiatives
  • Management and maintenance of customer records and documentation to ensure accuracy
  • Participation in training and development initiatives to improve customer skills, knowledge, and services
  • Identification of industry trends and developments related to customer service to implement best practice in customer care
  • Execution of escalation requests to the relevant team or senior management as required in a timely manner
  • Execution of customer service activities through various communication channels including chat, email, and phone.

Requirements

  • Customer Service experience, interacting with clients daily and be able to provide support and understanding around any queries they may have
  • Strong communication
  • Proficiency in customer service
  • Strong working knowledge of Microsoft tools and their use.

Nice to have

  • Ability to constructively challenge and be challenged in the team
  • Be vocal about your findings and opinions and work towards change within the team to improve the process for all involved
  • Strong communication skills, with the ability to take on board new information and adapt to that new situation
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