Client Service Advisor

• Acting as a first point of contact for clients and suppliers via phone and email
• Resolving customer queries in a professional, friendly and timely manner
• Using internal systems to manage tasks, update records and track enquiries accurately
• Supporting customers with search orders, mapping requests and general service queries
• Working closely with colleagues across the team to ensure smooth day-to-day operations
• Monitoring your workload to help meet service levels and team KPIs
• Escalating more complex queries when needed and learning from experienced team members
• Contributing to team meetings and helping improve processes and customer experience

• Previous experience in a customer service or client-facing role
• Strong communication skills, both written and verbal
• Confidence using and learning new systems
• A positive and proactive approach to problem-solving
• Good attention to detail and organisational skills
• The ability to manage different tasks and priorities throughout the day, with a calm and adaptable approach during busy periods
• A collaborative mindset and willingness to support teammates

Knowledge of conveyancing or property searches

• Competitive starting salary of £24,788 + full benefits
• 25 days holiday + holiday purchase scheme (increasing with service)
• Private health cover (after qualifying period), pension, and life assurance
• Flexible benefits scheme covering financial, wellness, legal, and medical support
• Free parking on site, breakfast, and fresh fruit
• Rewards platform with a wide range of discounts and benefits
• Hybrid working (4 days in office / 1 from home once fully trained)
• A supportive environment with genuine opportunities for progression and development