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360 Resourcing Solutions Logo 360 Resourcing Solutions · Customer Service

Client Service Advisor

United Kingdom, Swindon Employment contract 24788.00 GBP / Year · Job Posted May 29, 2026
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Job Description

At tmGroup, we make conveyancing technology and data simple. We provide tools and support that help property professionals work efficiently and deliver great service to clients. We’re now looking for a Client Advisor to join our Client Services team. This is a great opportunity for someone with customer service experience who enjoys problem-solving, learning new systems, and helping customers. You’ll join a supportive team environment where full training is provided. Whether you’re early in your career or looking for your next step in customer service, this role offers the chance to build specialist knowledge within the property and legal technology sector.

Job Responsibility

  • Acting as a first point of contact for clients and suppliers via phone and email
  • Resolving customer queries in a professional, friendly and timely manner
  • Using internal systems to manage tasks, update records and track enquiries accurately
  • Supporting customers with search orders, mapping requests and general service queries
  • Working closely with colleagues across the team to ensure smooth day-to-day operations
  • Monitoring your workload to help meet service levels and team KPIs
  • Escalating more complex queries when needed and learning from experienced team members
  • Contributing to team meetings and helping improve processes and customer experience

Requirements

  • Previous experience in a customer service or client-facing role
  • Strong communication skills, both written and verbal
  • Confidence using and learning new systems
  • A positive and proactive approach to problem-solving
  • Good attention to detail and organisational skills
  • The ability to manage different tasks and priorities throughout the day, with a calm and adaptable approach during busy periods
  • A collaborative mindset and willingness to support teammates

Nice to have

Knowledge of conveyancing or property searches

What we offer

  • Competitive starting salary of £24,788 + full benefits
  • 25 days holiday + holiday purchase scheme (increasing with service)
  • Private health cover (after qualifying period), pension, and life assurance
  • Flexible benefits scheme covering financial, wellness, legal, and medical support
  • Free parking on site, breakfast, and fresh fruit
  • Rewards platform with a wide range of discounts and benefits
  • Hybrid working (4 days in office / 1 from home once fully trained)
  • A supportive environment with genuine opportunities for progression and development
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