Client Service Advisor Job at 360 Resourcing Solutions (Swindon)

Client Service Advisor

360 Resourcing Solutions

Location:
United Kingdom , Swindon

Category:
Customer Service

Contract Type:
Not provided

Salary:

24214.00 GBP / Year

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Job Description:

At tmGroup, we’re transforming the property sector with innovative technology and exceptional service. From delivering seamless client support to providing market-leading property solutions, we empower our clients and partners to succeed with confidence. We’re now looking for Client Service Advisors to join our Client Services team. In this role, you’ll work in a fast-paced environment, handling client enquiries, and helping maintain effective working relationships across the team and with external contacts.

Job Responsibility:

Serve as the first point of contact for clients and suppliers, managing incoming and outgoing communications across multiple channels (phone, email, etc.)
Resolve client enquiries efficiently and proactively, ensuring excellent service aligned with company KPIs and standards
Take ownership of customer issues, working closely with colleagues to maintain smooth operations within the department
Participate in team meetings and help manage complaints in line with established procedures
Use our internal systems and software to accurately track and complete tasks, supporting seamless client experiences
Contribute to departmental goals by providing feedback and insights to continuously improve processes

Requirements:

Understanding of customer service principles and commitment to delivering accurate and reliable support
Strong computer skills, including proficiency in Microsoft Office and the ability to quickly learn new systems
Able to communicate clearly and confidently with colleagues, clients, and suppliers
Capable of working independently, managing multiple tasks, and maintaining attention to detail
Comfortable identifying issues and finding practical solutions in a fast-paced environment
Collaborative and willing to contribute to team goals and processes

What we offer:

Company bonus
25 days holiday (increasing with service)
Private health (after qualifying period)
Pension
Life assurance
Flexible benefits scheme covering financial, wellness, legal, and medical support
Free on-site parking, drinks, fruit and breakfast
Opportunities for career growth

Additional Information:

Job Posted:
January 06, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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