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Client Service Account Director

Australia, Surry Hills · Job Posted June 15, 2026
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Job Description

My client is a highly successful, performance-driven media agency in Australia built on an ethos of service, accountability, and innovation. With a collaborative, high-performance culture, they help diverse brands scale through strategic, data-led integrated campaigns across both digital and traditional channels. Due to continued growth, I am currently seeking a senior Client Service / Account Director to join their leadership team. The Role As the Account Director, you will act as the primary strategic weight and trusted advisor for a portfolio of top-tier clients. This is a dynamic leadership role that beautifully blends high-level client-facing management with internal team coordination and process ownership. Reporting directly to the General Manager and Head of Digital, you will oversee project workflows across traditional and digital specialists, ensuring exceptional campaign delivery while mentoring a talented internal team.

Job Responsibility

  • Act as the senior contact and trusted strategic advisor for key client accounts, leading long-term account planning and reporting
  • Manage internal team workloads, processes, timelines, and resourcing to ensure seamless cross-functional collaboration and project delivery
  • Translate complex client objectives into highly actionable media plans with clear KPIs and measurable business outcomes
  • Lead internal cross-functional meetings and campaign reviews, while mentoring and developing junior team members
  • Support new business development via pitches, proposals, and presentations, while identifying internal process improvements
  • Manage high-level coordination with internal finance teams regarding invoicing and account profitability

Requirements

  • 6–7+ years of experience within client service, account management, or agency leadership roles
  • A strong understanding of both digital and traditional media environments is highly desirable
  • Proven capability in leading client-facing teams, managing multi-layered accounts, and mentoring staff
  • Stellar organizational skills with the ability to manage workflows, timelines, and resourcing for cross-functional specialists
  • Exceptional presentation and communication skills, with a knack for translating high-level strategy into execution

What we offer

  • A true hybrid and flexible working model
  • A collaborative, supportive, and high-performance team environment that genuinely values curiosity and results
  • Ongoing training across advanced media platforms, strategy, and distinct professional development pathways
  • The unique opportunity to work across both commercial scaling brands and rewarding, for-purpose NGO clients
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