This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are currently recruiting a Client Sales Executive (CSE) to play a crucial role in retaining and expanding VodafoneThree UK's market share. Typically, the CSE role has an account base of 120 accounts. The role is centred on account management of the Vodafone Business customer base alongside identifying new revenue opportunities within the base. As a CSE, you will manage Inbound and Outbound customer calls to build and retain customer business with Vodafone. You will be central in achieving a step change in delivering continued growth for Vodafone and will be working effectively and efficiently to manage business customer’s queries alongside identifying opportunities to grow the customer base value through cross sell and upsell propositions, leveraging VodafoneThree's leading Business portfolio—including Mobility, Connectivity, Cloud, Hosting, Security, Unified Communications, and IoT. The ability to successfully demonstrate differentiation from competitors through solution selling, driving revenue, margin and retention within both mobile and converged is crucial when helping to deliver business outcomes that meet the customer goals and grow VodafoneThree's revenue. Daily you will be delivering commercially responsible decisions in every interaction ensuring the needs of the customer and Vodafone are met and driving NPS improvement through end to end customer experience.
Job Responsibility:
Retain and expand VodafoneThree UK's market share
Account management of the Vodafone Business customer base
Identify new revenue opportunities within the base
Manage Inbound and Outbound customer calls to build and retain customer business
Grow the customer base value through cross sell and upsell propositions, leveraging VodafoneThree's leading Business portfolio
Demonstrate differentiation from competitors through solution selling, driving revenue, margin and retention
Deliver commercially responsible decisions in every interaction
Drive NPS improvement through end to end customer experience
Requirements:
Proven sales experience
Strong interpersonal and communication skills
Appetite for continuous learning and development as a sales professional
Passion for technology and digitisation
Demonstrative record of working within a team
Understanding that the quality and timeliness of the work you produce will reflect on the effectiveness of the team
Ability to understand customer needs and build long lasting relationships with customers