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Client Sales Executive

United Kingdom, Stoke-on-Trent · Job Posted April 20, 2026
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Job Description

We are currently recruiting a Client Sales Executive (CSE) to play a crucial role in retaining and expanding VodafoneThree UK's market share. Typically, the CSE role has an account base of 120 accounts. The role is centred on account management of the Vodafone Business customer base alongside identifying new revenue opportunities within the base. As a CSE, you will manage Inbound and Outbound customer calls to build and retain customer business with Vodafone. You will be central in achieving a step change in delivering continued growth for Vodafone and will be working effectively and efficiently to manage business customer’s queries alongside identifying opportunities to grow the customer base value through cross sell and upsell propositions, leveraging VodafoneThree's leading Business portfolio—including Mobility, Connectivity, Cloud, Hosting, Security, Unified Communications, and IoT. The ability to successfully demonstrate differentiation from competitors through solution selling, driving revenue, margin and retention within both mobile and converged is crucial when helping to deliver business outcomes that meet the customer goals and grow VodafoneThree's revenue. Daily you will be delivering commercially responsible decisions in every interaction ensuring the needs of the customer and Vodafone are met and driving NPS improvement through end to end customer experience.

Job Responsibility

  • Play a crucial role in retaining and expanding VodafoneThree UK's market share
  • Account management of the Vodafone Business customer base
  • Identifying new revenue opportunities within the base
  • Manage Inbound and Outbound customer calls to build and retain customer business
  • Achieving a step change in delivering continued growth
  • Manage business customer’s queries
  • Identifying opportunities to grow the customer base value through cross sell and upsell propositions
  • Leveraging VodafoneThree's leading Business portfolio
  • Demonstrate differentiation from competitors through solution selling
  • Driving revenue, margin and retention
  • Delivering commercially responsible decisions in every interaction
  • Driving NPS improvement through end to end customer experience

Requirements

  • Proven sales experience
  • Strong interpersonal and communication skills
  • Appetite for continuous learning and development as a sales professional
  • Passion for technology and digitisation
  • Demonstrative record of working within a team
  • Understanding that the quality and timeliness of the work you produce will reflect on the effectiveness of the team
  • Ability to understand customer needs and build long lasting relationships with customers
  • An understanding of P&L would be beneficial

Nice to have

An understanding of P&L

What we offer

  • Great pay
  • Bonuses
  • Up to 28 days off plus bank holidays
  • Paid time for charity work
  • Discounts
  • Vouchers
  • Pension plan
  • Amazing learning tools
  • Top-notch parental leave policies

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