CrawlJobs Logo

Client Review Investigation Specialist

https://www.citi.com/ Logo

Citi

Location Icon

Location:
Malaysia , Kuala Lumpur

Category Icon
Category:
Finance

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Citi’s Independent Compliance Risk Management (ICRM) is an independent control function that provides guidance and challenge to the firm, managing compliance risk and promoting behavior that is consistent with Citi’s mission. We’re currently looking for a high caliber professional to join our team as Officer, Client Review Investigation Specialist (CRIU) , C10, Hybrid, Malaysia (Internal Job Title: CRIU Analyst - C10) based in Kuala Lumpur, Malaysia.

Job Responsibility:

  • Conduct investigations and research on potentially suspicious clients using various internal and external systems and databases
  • Conduct Cross Sector reviews among multiple Citi business lines
  • Document and report the review/investigation findings and prepare case files with the required supporting documentation
  • Summarize, in writing, clear and concise findings of the investigation
  • Advise senior management on next steps and provide recommendations on the next course of action (relationship retention, termination, Suspicious Activity Report (SAR))
  • Assist AML team with managing risks by analyzing the root cause of issues and impact to business
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

  • Solid years’ relevant experience
  • Knowledge of AML regulations preferred
  • Proficient in MS Office
  • Excellent verbal and written communication skills
  • Demonstrated analytical skills
  • Bachelor’s/University degree or equivalent experience
What we offer:
  • Access to an array of learning and development resources
  • Variety of programs that help employees balance their work and life
  • Opportunity to grow your career, give back to your community and make a real impact

Additional Information:

Job Posted:
March 21, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Citi - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Client Review Investigation Specialist

Senior Physician, Patient Safety

Join our dynamic Patient Safety team as a Senior Physician where you'll leverage...
Location
Location
United States; Canada , Remote; Alberta
Salary
Salary:
Not provided
parexel.com Logo
Parexel
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in clinical medicine (general or specialist qualifications) which is expected to be kept up to date
  • Good knowledge of drug safety and the drug development process
  • Good knowledge/understanding of medical terminology
  • Relevant experience in pharmacovigilance/ Drug Safety/ Clinical Practice
  • 3 - 5 years previous experience in pharmacovigilance and/or medical monitoring is required
  • US Board Certification/board eligibility or regional equivalent for Canada
  • Bachelor of Medicine, Bachelor of Surgery (MBBS) / Doctor of Medicine (MD)/ Medically qualified from an acknowledged Medical School
  • Completion of at least basic training in clinical medicine (residency, internship etc.)
  • Demonstrated success in technical proficiency and scientific creativity
  • Good presentation and verbal/written communication skills
Job Responsibility
Job Responsibility
  • Maintaining a good working knowledge of the Adverse event/Safety profile of assigned products, labeling documents, data handling conventions, client’s guidelines and procedures, and global drug safety regulations and guidelines
  • Maintaining an awareness of global regulatory requirements, reporting obligations and organizing workload to ensure compliance with internal and regulatory timelines for adverse event reporting
  • Performing medical review of cases not limited to (including complex and challenging cases requiring expert judgement)), clinical trial, and literature cases including combination products {drug-device}) according to client/Parexel Standard Operating Procedures (SOPs
  • as applicable) and liaising with the client, as require
  • Writing Pharmacovigilance/Marketing Authorization Holder (MAH) comment and assessing company causality
  • Review appropriateness of medical content in narrative for medical coherence
  • Assessing seriousness, listedness / expectedness of reported events
  • Providing medical inputs to case processing team
  • Raising appropriate follow-up queries for relevant information from the reporter/HCP (Health Care Professional)
  • Review and verify appropriate selection of adverse events from source documents, assign appropriate Medical Dictionary for Regulatory Activities (MedDRA) code, review narrative
What we offer
What we offer
  • Flexible approach to work that meets your personal needs
  • Work from home
  • Benefits vary by country
  • Investment in your professional and personal development
Read More
Arrow Right

Retention Specialist

As a Retention Specialist, you’ll bring energy, assertiveness, and a client-firs...
Location
Location
Poland , Krakow
Salary
Salary:
8100.00 - 10100.00 PLN / Month
mytennislessons.com Logo
MyTennisLessons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong communication and influence skills, with the ability to collaborate across teams and present to stakeholders
  • Strong english skills both verbal and written with technical aptitude to effectively engage with disgruntled clients and conduct proactive outreach
  • Impeccable emotional intelligence and customer service skills including strong written and verbal communication
  • Ability to manage multiple clients, cases, and projects in a fast-paced environment
  • Background in client retention, account management, or customer success with measurable success
  • Solutions-oriented and proactive mindset with strong problem-solving skills
  • Adaptability and agility to comfortably navigate ambiguity and complexity with a flexible attitude that thrives in a fast-paced evolving environment
  • 1–3 years of relevant retention experience in account management, support, or retention
  • Background in payment processing and/or software solutions
  • 1-3 years preferred working in the payment processing and/or software solutions industries
Job Responsibility
Job Responsibility
  • Manage a high volume of inbound and outbound requests including Salesforce case assignment, email requests, At Risk detection and churn requests with professionalism, urgency, and empathy
  • Engage primarily our B and C client segments to understand their business needs, challenges, and reasons for dissatisfaction or cancellation in an attempt to retain business and bring the account to a healthy state
  • Proactive and reactive case management to outbound via telephone and email to conduct health checks on newly onboarded clients along with risk and escalation resolution to avoid churn
  • Collaborate cross-functionally with Sales, Support, and Client Success teams to research, resolve, and recover at-risk accounts
  • Present tailored solutions, product enhancements, or alternative pricing structures to retain clients and improve satisfaction
  • Negotiate cancellations and develop creative retention strategies to reduce churn and preserve recurring revenue
  • Document all client interactions, resolutions, and outcomes accurately in Salesforce using best practices in case management and prioritization of tasks
  • Meet performance activity targets and retention metrics to drive direct client engagement and identify trends and opportunities for improved revenue and rooftop retention and growth
  • Participate in proactive outreach campaigns targeting accounts showing early signs of disengagement
  • Maintain expert-level knowledge of SpotOn’s products, services, and value propositions to confidently position benefits to clients
What we offer
What we offer
  • Fully paid private healthcare in LuxMed
  • Access to the Worksmile platform with a monthly top-up
  • Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
  • New, modern, bright and comfortable office space in the city centre
  • A lot of free parking spots around the office
  • Access to the company’s library
  • Great working atmosphere
  • Chill out room with a PlayStation, table tennis, and mini gym
  • Free snacks and beverages in a kitchen
  • Company parties and social activities
  • Fulltime
Read More
Arrow Right

Sr. QA Specialist - Ops

The Sr. QA Specialist – Team Lead will work with other departments to ensure the...
Location
Location
United States , Bedford
Salary
Salary:
Not provided
pci.com Logo
PCI Pharma Services
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7-9 years of pharmaceutical or biotech industry
  • 4+ years of experience in a QA Operations role supporting late stage clinical and/or commercial production
  • Bachelor’s Degree in a relevant scientific discipline preferred
  • Experience performing RCA, technical writing, and working with quality related investigations
  • Knowledge of laboratory and production equipment and IQ/OQ/PQ
  • Knowledge of FDA regulations (i.e., 21CFR Part 210, 211 & 820) and some experience working with international regulations such as ICH
  • Experience using Risk Management Tools (FMEA, HACCP, PHA, etc.) and familiarity with ICH Q9
  • Ability to Travel 10%
Job Responsibility
Job Responsibility
  • Perform review of batch documentation for release of internal and external clinical products/commercial products, while ensuring compliance with cGMPs, site SOPs, and regulatory requirements. Prioritize record review in support of business needs including maintaining batch status and communicate release needs throughout the organization
  • Review and approve master batch records for the timely initiation of GxP manufacturing activities
  • Responsible for quality oversight and administration of the deviation/investigation and CAPA programs
  • Review and approve Manufacturing, Quality Control, and other investigations in support of batch release and GMP compliance
  • Provide direction for complex investigations and CAPAs
  • Ensure timely, accurate and complete execution and documentation of quality system events: deviations, NCMRs, GxP investigations and CAPAs
  • Review, develop, and improve quality system procedures, specifications, and test methods
  • Review and approve CAPAs to prevent recurrence of deviations
  • Review and approve Change Control documentation
  • Responsible for tracking investigations and change control for timely completion. Provide status reports, including relevant quality metrics and participate in the management review process
  • Fulltime
Read More
Arrow Right

Regulatory Policy Adviser

The Regulatory Policy Adviser plays a key role in supporting Chase de Vere’s com...
Location
Location
Salary
Salary:
Not provided
chasedevere.co.uk Logo
Chase de Vere
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Good understanding of regulations applicable to a financial services firm offering financial advice and discretionary management services
  • Strong understanding of financial crime, including anti-money laundering, anti-bribery and corruption and fraud
  • Understanding of Data Protection regulation, including the GDPR
  • Industry experience in a relevant role in an FCA authorised financial services firm
  • Working within a multifaceted team and with a range of stakeholders
  • Interpreting the requirements of the FCA Handbook
  • Communicating effectively with stakeholders
  • Effective time management, including prioritising work and meeting deadlines
  • Writing communications and policy for a wide audience
  • Data analysis using Excel
Job Responsibility
Job Responsibility
  • Support the organisation in managing financial crime risk by conducting client due diligence reviews and investigating potential instances of fraud
  • Administer the training and competence scheme, including assisting advisers on their path to achieving competent adviser status, supporting the broader business in complying with SM&CR requirements, and overseeing the management of specialist licence controls
  • Serve as a point of contact for complex or non-routine regulatory queries, taking appropriate action to ensure timely and effective resolution
  • Maintain the Regulatory section of the intranet by updating content with new documents and revisions and removing obsolete material
  • Draft and update policies and guidance to a high standard, ensuring accuracy and suitability for the intended audience
  • Prepare and circulate the monthly Regulatory Bulletin
  • Review and assess the organisation’s Financial Promotions to confirm factual accuracy and compliance with regulatory standards
  • Produce Management Information to keep the Compliance Manager and Head of Risk and Compliance appropriately informed of activities within the L&R teams
What we offer
What we offer
  • Opportunity to earn an annual bonus
  • 25 days holiday, plus bank holidays
  • A day off for your birthday
  • Life assurance – 4 x salary
  • Comprehensive induction and training programme
  • Funded exams and paid study leave
  • A wide range of voluntary flexible benefits to suit your individual needs
  • The option to buy additional holiday days
  • Cycle to work Scheme
  • Two paid volunteering days each year, to support your local community
Read More
Arrow Right

Senior Engineer I- General Civil

Senior-level team member contributing to high-profile projects and shaping the d...
Location
Location
United States , Las Cruces
Salary
Salary:
93000.00 - 105000.00 USD / Year
soudermiller.com Logo
Souder Miller & Associates
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in appropriate engineering or science
  • Minimum ten years of experience post-graduation
  • Professional/Occupational licensure required
  • Must have a valid driver's license and able to pass the drug test
  • Candidates must be authorized to work in the United States without current or future sponsorship
Job Responsibility
Job Responsibility
  • Prepare and monitor project budgets
  • has overall responsibility for the profitability of assigned projects
  • Responsible for monitoring and managing work-in-process, accurate and timely client billings, outstanding accounts receivable and collection efforts on projects
  • Responsible for project and/or office technical group(s) schedules and timely completion of projects
  • Serve as a senior project design specialist on complex projects of any size and as a designated client contact or client manager
  • Supervise and monitor client relationship strategies
  • is the primary client contact for assigned clients
  • Coordinate and review pricing, estimating, scoping, and marketing strategies for proposed projects of any size or fee
  • In coordination with TS Director/Manager, develop and review contract agreements for assigned projects
  • Executes agreements with value-limited signatory authority
What we offer
What we offer
  • Health, Dental, Vision, 401K Retirement Plan, Employee Stock Options (ESOP), Life/ADD Insurance, Short & Long-Term Disability, Voluntary Insurance, Flexible Spending Account, Dependent Care
  • Generous PTO, flexible work schedules, wellness initiatives
  • Tuition/Student Loan reimbursement program, professional dues, and opportunities for advancement within the company
  • Fulltime
Read More
Arrow Right

Private Motor Claims Handler

An excellent opportunity is available with our client in the insurance sector. W...
Location
Location
United Kingdom , London
Salary
Salary:
35000.00 - 40000.00 GBP / Year
https://www.lawesrecruitment.co.uk Logo
Lawes Consulting Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Skilled in liaising with clients, third parties, and suppliers, explaining claims processes clearly
  • Able to gather and assess information while managing multiple claims
  • Empathetic and professional in addressing customer needs
  • Proficient in problem-solving to resolve claims efficiently
  • Detail-oriented with strong IT skills, including claims management systems
  • Experience in handling motor insurance claims, including the investigation and resolution of accidents, losses, and damages
  • Ability to form positive relationships with clients, third parties, and suppliers
Job Responsibility
Job Responsibility
  • Manage motor claims, including accidents, uninsured loss recovery, third-party interventions, personal injury, theft, and property damage
  • Gather claim information from policyholders, third parties, emergency services, and witnesses
  • Investigate claims with a calm, empathetic approach, reviewing policy details for validity
  • Monitor external suppliers to ensure timely and accurate service
  • Collaborate with specialists for complex claims and ensure efficient, fair resolutions
  • Keep clients and stakeholders regularly updated on claim progress
  • Fulltime
Read More
Arrow Right

Lead Engineering Geologist

The Lead engineering Geologist will be part of the current DJV (Design Joint Ven...
Location
Location
Australia , Sydney; Cooma
Salary
Salary:
Not provided
lombardi.group Logo
Lombardi Engineering
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Should have at least 10-15 years of industry experience in ground investigation, D&B/TBM tunnel excavation and support, caverns, shafts, adits and surface excavation and support
  • Should have a degree in Engineering Geology or equivalent, and have preferably professional registration status
  • Preferably be familiar with tunneling observational methods i.e NATM as well as TBM tunneling with respect to geological/geotechnical assessment during excavation and instrumentation and monitoring systems and data interpretation
  • Familiar with advanced tunnel/underground geological software and system, i.e. Leapfrog, gINT, Shape Matrix, Dips, Swedge/Unwedge, etc.
  • A valid driving license
Job Responsibility
Job Responsibility
  • Lead Lombardi geology team on site
  • Perform scheduling, resource planning and managing the REDST tasks related to geology studies and investigations
  • Liaise with the client (employer) safety officers, tunnel inspectors, security guards, section engineers, and surveyors to ensure the safety of DJV staff/DJV geologists during the geology field works and geological mapping
  • Attend regular internal/external meetings as requested by the Lead Resident Design Engineer or Project Manager and Project Director
  • Attend regular technical meetings with the contractor/Employer as requested by the Lead Resident Design Engineer
  • Oversee and conduct tunnels/shafts/cavern/access adits and portals geological mapping
  • Assess ground conditions and ground behaviors in response to the surface and underground excavations in accordance with the relevant technical specifications and drawings
  • Review geological mapping, geological/geotechnical instrumentation and monitoring documents, geotechnical testing results and other relevant documents as specified in the relevant specifications and drawings
  • Advise on tunnel/cut slope excavation and support methods, rock/soil support, fissure/consolidation/backfill/cavity grouting, probe drilling, over breaks treatment, geotechnical instrumentation and monitoring and lab/in-situ testing in accordance with the project technical specifications and drawings
  • Geological/geotechnical investigation and data interpretation in relation to D&B and TBM excavations, shafts, caverns, cut slopes, and tunnel portals
  • Fulltime
Read More
Arrow Right

Lead Engineering Geologist

The Lead engineering Geologist will be part of the current DJV (Design Joint Ven...
Location
Location
Australia , Sydney; Cooma
Salary
Salary:
Not provided
lombardi.group Logo
Lombardi Engineering
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Should have at least 10-15 years of industry experience in ground investigation, D&B/TBM tunnel excavation and support, caverns, shafts, adits and surface excavation and support
  • Should have a degree in Engineering Geology or equivalent, and have preferably professional registration status
  • Preferably be familiar with tunneling observational methods i.e NATM as well as TBM tunneling with respect to geological/geotechnical assessment during excavation and instrumentation and monitoring systems and data interpretation
  • Familiar with advanced tunnel/underground geological software and system, i.e. Leapfrog, gINT, Shape Matrix, Dips, Swedge/Unwedge, etc.
  • A valid driving license
Job Responsibility
Job Responsibility
  • Lead Lombardi geology team on site
  • Perform scheduling, resource planning and managing the REDST tasks related to geology studies and investigations
  • Liaise with the client (employer) safety officers, tunnel inspectors, security guards, section engineers, and surveyors to ensure the safety of DJV staff/DJV geologists during the geology field works and geological mapping
  • Attend regular internal/external meetings as requested by the Lead Resident Design Engineer or Project Manager and Project Director
  • Attend regular technical meetings with the contractor/Employer as requested by the Lead Resident Design Engineer
  • Oversee and conduct tunnels/shafts/cavern/access adits and portals geological mapping
  • Assess ground conditions and ground behaviors in response to the surface and underground excavations in accordance with the relevant technical specifications and drawings
  • Review geological mapping, geological/geotechnical instrumentation and monitoring documents, geotechnical testing results and other relevant documents as specified in the relevant specifications and drawings
  • Advise on tunnel/cut slope excavation and support methods, rock/soil support, fissure/consolidation/backfill/cavity grouting, probe drilling, over breaks treatment, geotechnical instrumentation and monitoring and lab/in-situ testing in accordance with the project technical specifications and drawings
  • Geological/geotechnical investigation and data interpretation in relation to D&B and TBM excavations, shafts, caverns, cut slopes, and tunnel portals
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy