CrawlJobs Logo

Client Review Investigation Specialist

https://www.citi.com/ Logo

Citi

Location Icon

Location:
Malaysia , Kuala Lumpur

Category Icon
Category:

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

Citi’s Independent Compliance Risk Management (ICRM) is an independent control function that provides guidance and challenge to the firm, managing compliance risk and promoting behavior that is consistent with Citi’s mission. We’re currently looking for a high caliber professional to join our team as Officer, Client Review Investigation Specialist (CRIU) , C10, Hybrid, Malaysia (Internal Job Title: CRIU Analyst - C10) based in Kuala Lumpur, Malaysia.

Job Responsibility:

  • Conduct investigations and research on potentially suspicious clients using various internal and external systems and databases
  • Conduct Cross Sector reviews among multiple Citi business lines
  • Document and report the review/investigation findings and prepare case files with the required supporting documentation
  • Summarize, in writing, clear and concise findings of the investigation
  • Advise senior management on next steps and provide recommendations on the next course of action (relationship retention, termination, Suspicious Activity Report (SAR))
  • Assist AML team with managing risks by analyzing the root cause of issues and impact to business
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

  • Solid years’ relevant experience
  • Knowledge of AML regulations preferred
  • Proficient in MS Office
  • Excellent verbal and written communication skills
  • Demonstrated analytical skills
  • Bachelor’s/University degree or equivalent experience
What we offer:
  • Access to an array of learning and development resources
  • Variety of programs that help employees balance their work and life
  • Opportunity to grow your career, give back to your community and make a real impact

Additional Information:

Job Posted:
March 21, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Client Review Investigation Specialist

Senior Physician, Patient Safety

Join our dynamic Patient Safety team as a Senior Physician where you'll leverage...
Location
Location
United States; Canada , Remote; Alberta
Salary
Salary:
Not provided
parexel.com Logo
Parexel
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in clinical medicine (general or specialist qualifications) which is expected to be kept up to date
  • Good knowledge of drug safety and the drug development process
  • Good knowledge/understanding of medical terminology
  • Relevant experience in pharmacovigilance/ Drug Safety/ Clinical Practice
  • 3 - 5 years previous experience in pharmacovigilance and/or medical monitoring is required
  • US Board Certification/board eligibility or regional equivalent for Canada
  • Bachelor of Medicine, Bachelor of Surgery (MBBS) / Doctor of Medicine (MD)/ Medically qualified from an acknowledged Medical School
  • Completion of at least basic training in clinical medicine (residency, internship etc.)
  • Demonstrated success in technical proficiency and scientific creativity
  • Good presentation and verbal/written communication skills
Job Responsibility
Job Responsibility
  • Maintaining a good working knowledge of the Adverse event/Safety profile of assigned products, labeling documents, data handling conventions, client’s guidelines and procedures, and global drug safety regulations and guidelines
  • Maintaining an awareness of global regulatory requirements, reporting obligations and organizing workload to ensure compliance with internal and regulatory timelines for adverse event reporting
  • Performing medical review of cases not limited to (including complex and challenging cases requiring expert judgement)), clinical trial, and literature cases including combination products {drug-device}) according to client/Parexel Standard Operating Procedures (SOPs
  • as applicable) and liaising with the client, as require
  • Writing Pharmacovigilance/Marketing Authorization Holder (MAH) comment and assessing company causality
  • Review appropriateness of medical content in narrative for medical coherence
  • Assessing seriousness, listedness / expectedness of reported events
  • Providing medical inputs to case processing team
  • Raising appropriate follow-up queries for relevant information from the reporter/HCP (Health Care Professional)
  • Review and verify appropriate selection of adverse events from source documents, assign appropriate Medical Dictionary for Regulatory Activities (MedDRA) code, review narrative
What we offer
What we offer
  • Flexible approach to work that meets your personal needs
  • Work from home
  • Benefits vary by country
  • Investment in your professional and personal development
Read More
Arrow Right

Project Manager

Are you eager to influence tangible outcomes through your project management ski...
Location
Location
United Kingdom , Oxfordshire
Salary
Salary:
Not provided
boden-group.co.uk Logo
Boden Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in M&E, FM, or Building Services project management
  • A strong technical understanding of mechanical, electrical, BMS, and life-safety systems
  • Proven background in technical investigations or engineering project closeout
  • Excellent stakeholder management abilities and proactive, detail-oriented work style
  • Technical qualifications in M/E/Construction preferred
  • Essential CDM knowledge
Job Responsibility
Job Responsibility
  • Coordinate effectively between operations, clients, and specialist subcontractors
  • Review commissioning data and investigate technical failures across systems
  • Drive remedial actions to completion by identifying issues and challenging documentation gaps
  • Produce structured findings based on thorough investigations of technical projects
  • Ensure stakeholder management and contractor oversight throughout project lifecycle
What we offer
What we offer
  • A dynamic environment that emphasizes collaboration and innovation, with projects that challenge you and foster your technical expertise
Read More
Arrow Right

Financial Crime Compliance Specialist

The Financial Crime Compliance ("FCC") Specialist is a subject matter expert wit...
Location
Location
Germany , Frankfurt
Salary
Salary:
Not provided
quintet.com Logo
Quintet Private Bank
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Higher Education (University / Bachelor)
  • More than 5 years experience in a similar role
  • Good working knowledge of the German FCC (AML/CFT/Fraud/Bribery&Corruption/Tax Evasion) regulatory environment including Suspicious Activity/Transaction Reporting
  • Experience of drawing up and maintaining policies on regulatory requirements, associated controls and Risk Assessments
  • Solid understanding of Private Banking business and Asset Servicing business models
  • Proven relevant experience in an Tier 1 private bank/ wealth or asset manager/ regulator/ legal or professional services firm
  • Good understanding of technical aspects of monitoring & screening systems relevant to Financial Crime Compliance
  • MS Office proficiency
  • English and German: Fluent
Job Responsibility
Job Responsibility
  • Act as the escalation and primary advisor on FCC related matters
  • support in conducting risk assessments to identify and mitigate FCC-related risks
  • support in drafting and reviewing locally related FCC related appendices to group policies
  • support in high risk client file review, client investigation and escalated level 3 alerts
  • support in overseeing the sanctions screening process for KYT/Ex Post Transaction Monitoring
  • support in overseeing FCC-related investigations, and drafting SAR/STR reports
  • Partner with legal, compliance teams, risk, and business functions to integrate sanctions controls
  • support in interaction with regulators
  • Identifying new relevant initiatives from the German and other EU regulators
  • carry out all duties in strict accordance with Quintet’s Code of Conduct
Read More
Arrow Right

Financial Crime Compliance Specialist

Quintet Private Bank is a leading private bank in the wealth management sector. ...
Location
Location
Luxembourg , Luxembourg
Salary
Salary:
Not provided
quintet.com Logo
Quintet Private Bank
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • More than 5 years experience in a similar role
  • Higher Education (University / Bachelor)
  • Good working knowledge of the Luxembourg FCC (AML/CFT/Fraud/Bribery&Corruption/Tax Evasion) regulatory environment including Suspicious Activity/Transaction Reporting
  • Ability to interpret rules and regulations and communicate the requirements clearly and effectively to a diverse range of stakeholders
  • Experience of drawing up and maintaining policies on regulatory requirements, associated controls and Risk Assessments
  • Solid understanding of Private Banking business and Asset Servicing business models in all states of evolution including applicable regulatory requirements and operational processes
  • Good understanding of technical aspects of monitoring & screening systems relevant to Financial Crime Compliance (Name Screening, Transaction Screening, Ex Post Transaction Monitoring, Securities Screening) and associated controls
  • Proven relevant experience in an Tier 1 private bank/ wealth or asset manager/ regulator/ legal or professional services firm
  • Fluent in English
Job Responsibility
Job Responsibility
  • Act as the escalation and primary advisor on FCC related matters for stakeholders in Luxembourg
  • Support the local Head of Compliance in conducting risk assessments to identify and mitigate FCC-related risks
  • Support the local Head of Compliance in drafting and reviewing locally related FCC related appendices to group policies/desktop guides/manuals, procedures, and training materials
  • Support the local Head of Compliance in high risk client file review, client investigation and escalated level 3 alerts
  • Support the local Head of Compliance in overseeing the sanctions screening process for KYT/Ex Post Transaction Monitoring
  • Support the local Head of Compliance in overseeing FCC-related investigations, and drafting SAR/STR reports
  • Partner with legal, compliance teams, risk, and business functions to integrate sanctions controls
  • Support local Head of Compliance in interaction with Luxembourg regulators
  • Identifying new relevant initiatives from the CSSF and other regulators
  • Carry out all duties in accordance with Quintet's Code of Conduct
  • Fulltime
Read More
Arrow Right

Retention Specialist

As a Retention Specialist, you’ll bring energy, assertiveness, and a client-firs...
Location
Location
Poland , Krakow
Salary
Salary:
8100.00 - 10100.00 PLN / Month
mytennislessons.com Logo
MyTennisLessons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong communication and influence skills, with the ability to collaborate across teams and present to stakeholders
  • Strong english skills both verbal and written with technical aptitude to effectively engage with disgruntled clients and conduct proactive outreach
  • Impeccable emotional intelligence and customer service skills including strong written and verbal communication
  • Ability to manage multiple clients, cases, and projects in a fast-paced environment
  • Background in client retention, account management, or customer success with measurable success
  • Solutions-oriented and proactive mindset with strong problem-solving skills
  • Adaptability and agility to comfortably navigate ambiguity and complexity with a flexible attitude that thrives in a fast-paced evolving environment
  • 1–3 years of relevant retention experience in account management, support, or retention
  • Background in payment processing and/or software solutions
  • 1-3 years preferred working in the payment processing and/or software solutions industries
Job Responsibility
Job Responsibility
  • Manage a high volume of inbound and outbound requests including Salesforce case assignment, email requests, At Risk detection and churn requests with professionalism, urgency, and empathy
  • Engage primarily our B and C client segments to understand their business needs, challenges, and reasons for dissatisfaction or cancellation in an attempt to retain business and bring the account to a healthy state
  • Proactive and reactive case management to outbound via telephone and email to conduct health checks on newly onboarded clients along with risk and escalation resolution to avoid churn
  • Collaborate cross-functionally with Sales, Support, and Client Success teams to research, resolve, and recover at-risk accounts
  • Present tailored solutions, product enhancements, or alternative pricing structures to retain clients and improve satisfaction
  • Negotiate cancellations and develop creative retention strategies to reduce churn and preserve recurring revenue
  • Document all client interactions, resolutions, and outcomes accurately in Salesforce using best practices in case management and prioritization of tasks
  • Meet performance activity targets and retention metrics to drive direct client engagement and identify trends and opportunities for improved revenue and rooftop retention and growth
  • Participate in proactive outreach campaigns targeting accounts showing early signs of disengagement
  • Maintain expert-level knowledge of SpotOn’s products, services, and value propositions to confidently position benefits to clients
What we offer
What we offer
  • Fully paid private healthcare in LuxMed
  • Access to the Worksmile platform with a monthly top-up
  • Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
  • New, modern, bright and comfortable office space in the city centre
  • A lot of free parking spots around the office
  • Access to the company’s library
  • Great working atmosphere
  • Chill out room with a PlayStation, table tennis, and mini gym
  • Free snacks and beverages in a kitchen
  • Company parties and social activities
  • Fulltime
Read More
Arrow Right
New

Bpo Pe And Fund Accounting Sr Specialist

The Senior BPO PE and Fund Accounting Specialist will manage financial reporting...
Location
Location
India , Gurgaon
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5 years of experience in accounting and finance
  • strong skills in capital activities processing and discrepancy resolution
  • proficiency in financial reporting and cash management
  • solid understanding of net asset value determination and performance fees accrual
  • reviewing bank reconciliations
  • preparing financial statements
  • ensuring compliance with accounting standards
Job Responsibility
Job Responsibility
  • Review Booking Journal Entries basis bank statements and client
  • Review of Bank Reconciliation and maintaining the respective financial logs
  • Review & Prepare monthly financial reporting package for the Hedge Funds and Private Equity Funds, including the determination of Net Asset Value and prepare the Statement of Asset and Liabilities and Profit and Loss Statement
  • Ensuring fund income and expenses, including management and performance fees, are accrued for and are in accordance with relevant accounting standards
  • Accurate and timely processing of all capital activities including calls and distributions, transfers, rollups, capital commitments and calls
  • Derive pricing for portfolio investments
  • Updating status reports
  • Cash Management-managing the daily cash flow of trades and monitoring fund cash-flows
  • Process incoming and outgoing cash movements related to capital activity
  • Reporting-preparing bespoke reports to address client requests
  • Fulltime
Read More
Arrow Right

QA Specialist I - Operations

The QA Specialist will work with other departments to ensure the quality of prod...
Location
Location
United States , Madison
Salary
Salary:
Not provided
pci.com Logo
PCI Pharma Services
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience performing RCA, technical writing, and working with quality related investigations
  • Knowledge of laboratory and production equipment and IQ/OQ/PQ
  • Knowledge of FDA regulations (i.e., 21CFR Part 210, 211 & 820) and some experience working with international regulations such as ICH
  • Experience using Risk Management Tools (FMEA, HACCP, PHA, etc.) and familiarity with ICH Q9
  • Bachelor’s Degree in a relevant scientific discipline preferred with a minimum of 3-5 years of pharmaceutical or biotech industry experience with 2+ years of experience in a QA Operations role supporting late stage clinical and/or commercial production
  • ASQ certification preferred
  • Exceptional organizational skills and attention to detail
  • Ability to make risk based decisions and resolve issues with minimal guidance
  • Excellent interpersonal skills and the ability to communicate well orally and in writing
  • Proficiency in MS Office including Word, Excel, Access and Visio
Job Responsibility
Job Responsibility
  • Perform review of batch documentation for release of internal and external clinical products/commercial products, while ensuring compliance with cGMPs, site SOPs, and regulatory requirements
  • Prioritize record review in support of business needs including maintaining batch status and communicate release needs throughout the organization
  • Review and approve master batch records for the timely initiation of GxP manufacturing activities
  • Responsible for quality oversight and administration of the deviation/investigation and CAPA programs
  • Review and approve Manufacturing, Quality Control, and other investigations in support of batch release and GMP compliance
  • Provide direction for complex investigations and CAPAs
  • Ensure timely, accurate and complete execution and documentation of quality system events: deviations, NCMRs, GxP investigations and CAPAs
  • Review, develop, and improve quality system procedures, specifications, and test methods
  • Review and approve CAPAs to prevent recurrence of deviations
  • Review and approve Change Control documentation
  • Fulltime
Read More
Arrow Right

Sr. QA Specialist - Ops

The Sr. QA Specialist – External Operations will work with other departments to ...
Location
Location
United States , Bedford
Salary
Salary:
Not provided
pci.com Logo
PCI Pharma Services
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7-9 years of pharmaceutical or biotech industry
  • 4+ years of experience in a QA Operations role supporting late stage clinical and/or commercial production
  • Bachelor’s Degree in a relevant scientific discipline preferred
  • Experience performing RCA, technical writing, and working with quality related investigations
  • Knowledge of laboratory and production equipment and IQ/OQ/PQ
  • Knowledge of FDA regulations (i.e., 21CFR Part 210, 211 & 820) and some experience working with international regulations such as ICH
  • Experience using Risk Management Tools (FMEA, HACCP, PHA, etc.) and familiarity with ICH Q9
  • Ability to Travel 10%
Job Responsibility
Job Responsibility
  • Perform review of batch documentation for release of internal and external clinical products/commercial products, while ensuring compliance with cGMPs, site SOPs, and regulatory requirements. Prioritize record review in support of business needs including maintaining batch status and communicate release needs throughout the organization
  • Review and approve master batch records for the timely initiation of GxP manufacturing activities
  • Responsible for quality oversight and administration of the deviation/investigation and CAPA programs
  • Review and approve Manufacturing, Quality Control, and other investigations in support of batch release and GMP compliance
  • Provide direction for complex investigations and CAPAs
  • Ensure timely, accurate and complete execution and documentation of quality system events: deviations, NCMRs, GxP investigations and CAPAs
  • Review, develop, and improve quality system procedures, specifications, and test methods
  • Review and approve CAPAs to prevent recurrence of deviations
  • Review and approve Change Control documentation
  • Responsible for tracking investigations and change control for timely completion. Provide status reports, including relevant quality metrics and participates in the management review process
  • Fulltime
Read More
Arrow Right