Client Reporting Team Supervisor Job at 360 Resourcing Solutions (Bromsgrove)

Client Experience Supervisor

At BarkleyOKRP, we are on the front lines of a world-class idea company. We are ...

Location

United States , Kansas City

Salary:

Not provided

BarkleyOKRP

Expiration Date

Until further notice

Requirements

Experience with media clients + digital work preferred
6+ years of relevant brand or agency experience
Excellent client communication and the ability to establish a connection with senior-level client leadership
Self-starter with the ability to operate both strategically and tactically in a fast-paced, deadline-driven environment
Strong collaborator with the ability to lead cross-channel initiatives with a diverse range of team members and stakeholders
Ability to run projects independently with minimal supervision
Excellent written and verbal communication skills
capable of effectively articulating both strategic recommendations and detailed tactical plans
Ability to develop trusted relationships and partner with diverse teams and mid-senior client leads
Demonstrated success in a cross-functional team environment

Job Responsibility

CLIENT: Independent Client relationships
Excellent client communication that builds trust, digs for insights, and sets expectations that allow for a brand to reach its biggest possible future
Serve as category and Client’s brand/business expert to BarkleyOKRP teams
Fosters team member agency relationships to maximize integration and collaboration in service of the client's goals
Proactively manages client expectations by partnering with Project Management to identify areas of risk and opportunity
Supports the overall Client Experience that delivers external strategic documents like Annual Planning and 360 Scorecard or internal performance tied to financial forecasting, Whole Brand Assessment and Team Annual Huddles
CREATIVE: Create conditions for project-based whole brand thinking. Protect the work
Understands the Whole Brand Spectrum and looks for opportunities where it can be applied to best support the client’s needs
Work closely with Director and VP/Client Experience to create a long-term plan for Whole Brand transformation and growth through projects that build the brand.
Contribute to the making of brave ideas by ideating with the team, bringing client insight, setting up correct expectations, aligning teams, connecting resource needs, and (pre)selling in the work

Customer Service Supervisor

My client is looking for a bright and engaging Customer Service Supervisor to su...

Location

United Kingdom , Dartford

Salary:

40000.00 - 45000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Passionate about working collaboratively with other departments
Nurturing and motivating approach
Excellent client management skills
Previous experience in a supervisory level role

Job Responsibility

Being an active member of the Customer Service department and supporting clients in the after-sales stage to chase order statuses, locate missing items, resolve complaints and process returns
Motivating and encouraging a team of 5 including 2x Customer Service, 2x Dispatch and 1 remote Customer Service based at a different site
Monitoring and reporting on performance against key metrics including response times, resolution times, returns times and call volumes
Attending weekly Department meetings and making active contributions
Working closely with Transport Manager and Sales manager to resolve operational issues and improve service to loyal customer base
Hold weekly huddle meeting with team

What we offer

Free lunch every day
gross profit bonus scheme
increasing annual leave up to 24 days

Fulltime

Account Supervisor

Location

United States , Tempe

Salary:

Not provided

Zion & Zion

Expiration Date

Until further notice

Requirements

7 years or more of account management experience
7 years or more of marketing experience
A bachelor’s in marketing, business or a related discipline (MBA is a plus but not required)
Extensive understanding of business concepts and experience working with clients in multiple industries
Ability to understand and manipulate client sales and operational data
Ability to understand clients custom reporting needs and build a team to provide them the necessary reporting
A strong personality that will be immediately perceived by clients as providing leadership
Ability to understand and communicate with a client about their business’ marketing needs
Proven ability to expertly manage multiple clients and provide client with clear expectations
Ability to foresee challenges/issues with a client accounts before they happen

Job Responsibility

Day-to-day interface between the client and the agency
Managing several larger client accounts in varying industries
Developing advertising strategies
media plans
and solutions to creative, logistical, and technical problems
Building a strong relationship with client POCs and their management
Growing client’s business by identifying opportunities, presenting to client, gaining client approval
Being the expert on clients’ businesses and knowledgeable on their industries
Overseeing client budgets and forecasts
Providing oversight and feedback on client custom reporting and timelines

Team Leader

The Team Leader will be responsible for managing and overseeing the activities o...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Minimum of 2+ years experience preferably in the BPO industry or in the same capacity with excellent experience in people and client management
Proven work experience as a team leader or supervisor
In-depth knowledge of performance metrics
Excellent communication and leadership skills
Organizational and time-management skills
Excellent decision-making skills
Must be amenable to work on graveyard and shifting schedules

Job Responsibility

Monitors the performance of each team member against specified account/program metrics, and provides the necessary support and assistance in order for metrics to be improved on, attained or exceeded
Regularly performs tasks related to team management (i.e. coaching and mentoring, performance feedback-giving), as well as data reporting on the team’s performance
Performs administrative duties for the team (i.e. payroll templates)
Motivates agents to perform at their maximum capacity in order to fulfill professional growth targets, enhance the productivity of the account, and the overall profitability of the company
Direct line management for Helpware with a size of 10-15 agents
Manage Performance behavior through effective communication by doing regular team meetings, mentoring, and coaching
Regularly review and analyze performance to drive effectiveness and address areas for opportunities
Ensure that agents have an understanding of the company’s mission and vision and behavioral aspects that play a major role in their yearly performance evaluation/reviews
Oversee effective implementation of staffing plan and schedule adherence in accordance with business needs within Helpware stakeholders
Nurture a culture within the team that demonstrates alignment with leadership principles. One that is able to tie company decisions and to leadership principles and tenets

Fulltime

Team Leader

The Team Leader will be responsible for managing and overseeing the activities o...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Minimum of 2+ years experience preferably in the BPO industry or in the same capacity with excellent experience in people and client management
Proven work experience as a team leader or supervisor
In-depth knowledge of performance metrics
Excellent communication and leadership skills
Organizational and time-management skills
Excellent decision-making skills
Must be amenable to work at IT Park, Cebu
Must be amenable to work on graveyard and shifting schedules

Job Responsibility

Monitors the performance of each team member against specified account/program metrics, and provides the necessary support and assistance in order for metrics to be improved on, attained or exceeded
Regularly performs tasks related to team management (i.e. coaching and mentoring, performance feedback-giving), as well as data reporting on the team’s performance. Performs administrative duties for the team (i.e. payroll templates)
Motivates agents to perform at their maximum capacity in order to fulfill professional growth targets, enhance the productivity of the account, and the overall profitability of the company
Direct line management for Helpware with a size of 10-15 agents
Manage Performance behavior through effective communication by doing regular team meetings, mentoring, and coaching
Regularly review and analyze performance to drive effectiveness and address areas for opportunities
Ensure that agents have an understanding of the company’s mission and vision and behavioral aspects that play a major role in their yearly performance evaluation/reviews
Oversee effective implementation of staffing plan and schedule adherence in accordance with business needs within Helpware stakeholders
Nurture a culture within the team that demonstrates alignment with leadership principles. One that is able to tie company decisions and to leadership principles and tenets
Must have excellent time management skills

Fulltime

Account Supervisor

Independent management of accounts and staff. Participate in new business effort...

Location

Salary:

Not provided

Pierpont Communications

Expiration Date

Until further notice

Requirements

Excellent writing, verbal, editing and interpersonal skills
Demonstrate capability in delegating assignments, supervising others, receiving cooperation from other departments/offices
Broad knowledge of agency resources
Knowledge of general business practices
Specialized industry knowledge plus specialized skills in media relations, marketing, social media, etc.
Excellent writing skills are a non-negotiable point
Range of non-quantifiable talents including judgment, enthusiasm, sales ability, and people skills
Years Experience: 5+ years

Job Responsibility

Responsible for supervision and retention of assigned business base
Supervise the various communications activities of client programs within a designated account team(s), on time and within designated budget
Works on and supervises a range of activities within multiple accounts, including research needs, writing, strategic planning, and budgeting
Supervises preparation of monthly activity reports
Responsible for staff allocation of client work
Supervises team members
Takes responsibility for regular client contact, ensuring that the client is satisfied with relevant account activity
Responsible for interpretation and resolution of client needs and problems where applicable
Maintain regular client contact, ensuring that client is updated and briefed on all relevant account activity
Identifies opportunities for further account expansion/development

Account Director

CLYDE is a fast-paced, integrated communications and public affairs agency. We a...

Location

United States , Washington, DC

Salary:

88300.00 - 127200.00 USD / Year

CLYDE

Expiration Date

Until further notice

Requirements

6-8 years of integrated communications experience
6-8 years of communications or public affairs experience at a communications agency, think tank, in-house, Capitol Hill, or other government agency
Direct supervisor for 1-3 team members
Strongly focused on self-guided development
Has a strong understanding of client onboarding materials and can set up accounts effectively
Fluency in contemporary digital channel strategies and analytics
Has excellent writing skills
master of AP style
Is able to communicate around sensitive/challenging client issues
Sees risks/threats before clients do, and can sensitively raise them to clients with proposed solutions

Job Responsibility

Play a critical role on client teams, building relationships with clients, serving as a go-to resource for clients, and providing strategic communications advice and direction to achieve client goals
Collaborate closely with client and internal teams to develop sophisticated and creative integrated communications campaigns—and be confident in shifting strategies to address emerging trends, threats, and opportunities
Ensure client outcomes are achieved
Ensure all client deadlines are met and the quality of work is high while also remaining on budget
Oversee financial aspects of the client work, including SOW development, monthly reporting, monthly billing, client profitability, and team member utilization
Confident standing up new client accounts, including developing the resources and tools needed to execute against SOW and achieve client goals
Present clearly and persuasively to clients
Direct business development process for potential clients
Manage one or more direct reports and guide their professional development
Support CLYDE initiatives

Bilingual Account Executive

We are looking for an Account Executive for an exciting and challenging opportun...

Location

United States , Dallas

Salary:

Not provided

LERMA

Expiration Date

Until further notice

Requirements

Three to six years of advertising agency or marketing-related experience
Able to think on your feet and work under pressure in a fast-paced environment
Outstanding communication, written, organizational, presentation, and problem-solving skills
Professional and adept, with a fun spirit and a can-do/will-do attitude
Bachelor’s degree in advertising, strategic communications, or marketing-related field preferred
Fluent in English/Spanish

Job Responsibility

Support client service functions working directly with a supervisor and internal teams to plan and execute advertising, branding, and/or marketing campaigns for client
Develop and demonstrate a thorough understanding of and passion for the client’s business
Conduct meetings with internal team, partner agencies, vendors, and clients, and provide status and conference reports
Report to Account Supervisor providing timely updates and ensuring the delivery of program elements with excellence
Leverage client-service skills to build strong relationships
Collaborate with brand strategy, creative, production, and project management team members within the agency and with other partner agencies
Demonstrate accountability for the management and execution of multiple projects from concept to completion, ensuring client and internal team satisfaction by meeting timelines and established budgets
Support category and competitive monitoring efforts
Master client’s workflow processes including the use of tools such as Workfront, Smartsheets and Sharepoint
Develop an appropriate working knowledge of media discipline depending on client requirements

Fulltime

Client Reporting Team Supervisor

360 Resourcing Solutions

Location:
United Kingdom , Bromsgrove

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 07, 2026

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