Client Relationship Manager

A core client service proposition is critical to the future positioning of FI programmes. FI programmes need to live by the values of relevance, service, value and purpose (RSVP). The client relationship team demonstrate this in their behaviours, processes, knowledge, passion, empathy, and hard work. FI’s position in the business education market is where “The experience matters…” and this is equally important for employers as it is students. Currently FI has an excellent and growing reputation within the corporate and professional firms market, and this needs to grow to embrace new apprenticeship programmes and new clients. The role of the National Client Relationship Manager has a primary focus of building and maintaining relationships with employers and retain existing clients. Developing and managing wider, sector relevant relationships and projects with this aim in mind is a critical component of this role. Working closely with Regional FI teams, Client Support, Admissions, Apprenticeships and Programme Delivery teams, the National Client Relationship Manager is responsible for the provision of a high-quality client service and programmes for their clients. This role reports into the Head of Programmes National Clients and supports the overall commercial performance of the business.