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Strive Compounding Pharmacy Logo Strive Compounding Pharmacy · Pharmacy

Client Relationship Manager

United States, Mesa 55000.00 - 70000.00 USD / Year · Job Posted January 22, 2026
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Job Description

The Client Relationship Manager (CRM) is responsible for managing and nurturing relationships with the company’s customers to ensure their satisfaction and retention. This role involves acting as a liaison between customers and internal teams to guarantee that customer’s needs and goals are met effectively. The CRM will focus on service delivery, customer satisfaction, and operational efficiency.

Job Responsibility

  • Develop and maintain strong relationships with key clinic stakeholders
  • Act as the primary point of contact for assigned clinics, ensuring clear and effective communication
  • Provide timely and accurate information to clients regarding products, services, and policies
  • Conduct regular meetings with clinics to review their needs, satisfaction, and service delivery
  • Provide updates such as delays, new product launches, and any news related that could directly affect their business
  • Coordinate with internal teams to ensure timely and accurate delivery of services to patients/clinics
  • Educate clients on best practices and product features to enhance their experience and usage
  • Monitor and optimize operational processes to enhance service quality and efficiency
  • Address and resolve clinic issues and operational challenges promptly by pairing with the Client Experience Manager
  • Collaborate with internal teams (e.g., data entry, customer service, product development, and shipping) to ensure client requirements are understood and met
  • Gather client feedback to understand their satisfaction levels and areas for improvement
  • Implement changes based on client feedback to enhance service delivery
  • Conduct clinic satisfaction surveys and report findings to senior management

Requirements

  • Active pharmacy technician license in the state you are located in/will be working out of
  • Active national pharmacy technician certification (PTCB/ExCPT) or be willing to obtain one within 90 days of employment (at your own expense)
  • Minimum of 2 years of hands-on experience in a pharmacy setting
  • Exceptional customer service abilities, with a focus on patient care

Nice to have

  • Strong verbal and written communication
  • High level of professionalism and adherence to workplace etiquette
  • Superior organizational skills, with attention to detail and efficiency

What we offer

  • Employer paid healthcare coverage available after 30 days of employment
  • Choice of an FSA/HSA
  • Voucher for new hire scrubs (if applicable)
  • Parental leave
  • 401(k) plan with matching contributions
  • Weekends and holidays off
  • FREE COMPOUNDED MEDS to employees and immediate family members
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