Client Relationship Manager Job at Strive Compounding Pharmacy (Mesa)

Client Relationship Manager

Strive Compounding Pharmacy

Location:
United States , Mesa

Category:
Pharmacy

Contract Type:
Not provided

Salary:

55000.00 - 70000.00 USD / Year

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Job Description:

The Client Relationship Manager (CRM) is responsible for managing and nurturing relationships with the company’s customers to ensure their satisfaction and retention. This role involves acting as a liaison between customers and internal teams to guarantee that customer’s needs and goals are met effectively. The CRM will focus on service delivery, customer satisfaction, and operational efficiency.

Job Responsibility:

Develop and maintain strong relationships with key clinic stakeholders
Act as the primary point of contact for assigned clinics, ensuring clear and effective communication
Provide timely and accurate information to clients regarding products, services, and policies
Conduct regular meetings with clinics to review their needs, satisfaction, and service delivery
Provide updates such as delays, new product launches, and any news related that could directly affect their business
Coordinate with internal teams to ensure timely and accurate delivery of services to patients/clinics
Educate clients on best practices and product features to enhance their experience and usage
Monitor and optimize operational processes to enhance service quality and efficiency
Address and resolve clinic issues and operational challenges promptly by pairing with the Client Experience Manager
Collaborate with internal teams (e.g., data entry, customer service, product development, and shipping) to ensure client requirements are understood and met
Gather client feedback to understand their satisfaction levels and areas for improvement
Implement changes based on client feedback to enhance service delivery
Conduct clinic satisfaction surveys and report findings to senior management

Requirements:

Active pharmacy technician license in the state you are located in/will be working out of
Active national pharmacy technician certification (PTCB/ExCPT) or be willing to obtain one within 90 days of employment (at your own expense)
Minimum of 2 years of hands-on experience in a pharmacy setting
Exceptional customer service abilities, with a focus on patient care

Nice to have:

Strong verbal and written communication
High level of professionalism and adherence to workplace etiquette
Superior organizational skills, with attention to detail and efficiency

What we offer:

Employer paid healthcare coverage available after 30 days of employment
Choice of an FSA/HSA
Voucher for new hire scrubs (if applicable)
Parental leave
401(k) plan with matching contributions
Weekends and holidays off
FREE COMPOUNDED MEDS to employees and immediate family members

Additional Information:

Job Posted:
January 22, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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