Client Relationship Manager Jobs

Designity

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Category:
Sales

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Not provided

Salary:

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Job Description:

Designity is a Creative-as-a-Service (CaaS) platform redefining how brands scale their creative and marketing efforts and teams. We connect brands with top creative and marketing experts, guided by experienced Creative Directors and powered by a collaborative platform that delivers fast, high-impact results. As a Client Relationship Manager, you’ll own the client journey from onboarding through renewal and expansion. You’ll build strategic partnerships rooted in trust, value, and clarity, ensuring every client feels supported, aligned, and excited about long-term growth with Designity. You’ll identify opportunities for upsell based on business goals and usage, reduce churn through early intervention, and leverage AI tools to enhance communication, insight tracking, and workflow efficiency.

Job Responsibility:

Set clients up for success through clear onboarding, account setup, and goal alignment
Build long-term, trust-based relationships through consistent and proactive communication
Spot early signs of dissatisfaction and resolve issues quickly with thoughtful solutions
Identify upsell opportunities based on client goals, usage, and future needs
Track client engagement and sentiment to reduce churn and increase lifetime value
Create and manage a simple client satisfaction tracking system to measure ongoing health
Collaborate closely with internal teams to ensure smooth communication and delivery
Use AI tools to improve insights, communication, and day-to-day client management
Be a reliable partner to clients while supporting operational efficiency and growth

Requirements:

5+ years in client-facing roles such as customer success, account management, or relationship management
Experience working within marketing, creative, or design-focused companies or agencies
Proven ability to identify and successfully upsell or expand client services
Comfortable using AI-powered tools as part of your workflow
Strong communicator with excellent follow-through and problem-solving skills
Organized, detail-oriented, and confident, managing multiple accounts at once
Collaborative team player who builds strong relationships with both clients and internal teams
Thrives in fast-paced, high-growth environments
Bachelor’s degree in Marketing, Communications, Business, or a related field

What we offer:

Paid PTO to relax and recharge
Professional growth opportunities and ongoing skill development
A fast-moving, supportive team environment
Flexible Hours
Flexible Vacations
Clear Growth Plan
Yearly Meet Ups
Healthcare & More
401k matching

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Client Relationship Manager