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Promotech · IT - Administration

Client Relationship Manager

Barbados, Vauxhall, Christ Church · Job Posted July 03, 2026
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Job Description

We are seeking a highly motivated Client Relationship Manager (CRM) to drive sales of ICT solutions to both new and existing customers. This role is responsible for managing client accounts, identifying business opportunities, and achieving monthly sales targets with commission-based incentives. The CRM will sell a range of enterprise IT solutions, including networking, cybersecurity, cloud services, hardware, and software solutions. The successful candidate will report to the Sales Manager and will be expected to develop strategic sales plans, manage key accounts, and drive revenue growth in the ICT sector.

Job Responsibility

  • Meet and exceed monthly sales quotas through proactive client engagement
  • Identify and pursue new business opportunities within designated sectors
  • Sell ICT solutions, including network infrastructure, managed IT services, cloud computing, cybersecurity, enterprise software, and hardware solutions
  • Develop a deep understanding of customer needs, IT challenges, and technology requirements to offer tailored solutions
  • Prepare and deliver customized sales presentations, proposals, and ROI-driven business cases
  • Leverage existing industry connections and market research to generate leads
  • Manage a portfolio of key accounts, ensuring a high level of customer satisfaction and retention
  • Develop and maintain strong C-level relationships with decision-makers, IT managers, and procurement teams
  • Conduct regular technology review meetings with clients to discuss upgrades, enhancements, and new solutions
  • Provide post-sale account management, ensuring smooth service delivery and issue resolution
  • Identify opportunities for upselling and cross-selling ICT services to maximize revenue
  • Maintain an active sales pipeline and accurately track opportunities within the CRM system
  • Qualify leads and prioritize activities based on potential revenue impact
  • Ensure proper documentation of all sales activities, interactions, and deal stages
  • Provide weekly sales reports to management, outlining performance, pipeline status, and challenges
  • Work closely with the technical and operations teams to ensure seamless implementation of solutions

Requirements

  • Bachelor's degree in Business, IT, or a related field, or equivalent experience
  • 3–5 years in corporate sales within ICT, telecommunications, or enterprise technology solutions
  • Demonstrated success in meeting or exceeding sales targets in an ICT sales role
  • Valid driver's license and working vehicle

Nice to have

  • Cisco Sales certifications
  • Microsoft Azure Fundamentals
  • AWS Cloud Practitioner
  • Other ICT-related sales accreditations
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