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As a Client Relationship Manager, you will play a pivotal role in managing and enhancing our client relationships. Working closely with the Head of Client Relationships and other senior team members, you will support the growth and development of our firm's priority clients.
Job Responsibility
Onboarding and nurturing client accounts while implementing best practices for client development
Collaborating with various teams to ensure alignment between client strategies and business plans
Engaging in client-led initiatives and internal communications to foster a strong community
Support Client Partners in identifying development opportunities and scheduling strategic meetings
Maintain essential relationship tools, including account plans and client pages
Conduct independent client listening and build direct connections with key clients
Track industry trends and conduct market research to inform client strategies
Prepare guidance for legal advisors on secondments and assist in ensuring they receive feedback
Provide training on relationship management tools and promote client-centred practices.
Requirements
Previous experience in client relationship management within a professional services environment
legal sector knowledge is a plus
Strong communication skills with exceptional attention to detail
Ability to work independently and collaboratively across teams
Solutions-oriented mindset with good commercial awareness
Proficiency in MS Office and familiarity with CRM systems (InterAction is advantageous).