Client Relationship Management - Support, HSBC

HSBC

Location:
China, Guangzhou

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

HSBC is seeking a professional to join the Client Relationship Management - Support role, part of CIB Banking. The responsibilities include managing client servicing activities, interfacing with stakeholders, providing innovative solutions, and contributing to operational and team effectiveness.

Job Responsibility:

Take measures to be in regular contact with RMs on operational issues and take prompt follow-up action on outstanding matters
Take ownership of Client Maintenance and servicing activities including ad hoc client queries and escalations
Undertake proper utilization of the product/sales knowledge to find answers to complex operational problems and present the solution to RMs in clear language
Handle customer issues sensitively and resolve situations effectively to retain goodwill
Interface with internal and external stakeholders with a solution-oriented mindset
Manage E2E mandate and signor updates for entities locally and globally
Serve as an SME and escalation point regarding service or operational control issues
Collaborate seamlessly with colleagues to drive innovative solutions
Act as a knowledge hub to RMs and management
Share knowledge to help build technical competence
Provide training and help develop a team of global professionals
Participate in the team’s activities and promote team spirit.

Requirements:

Excellent spoken and written communication skills with experience of adapting your style and approach to the audience and message being delivered
Advanced knowledge of AI Triggers - Surveillance Triggers, Negative News Screening (NNS) and Sharing Of Information (SoI)
Working knowledge of Mandate documents such as Board Resolution (BR), Power Of Attorney (PoA), Articles of Associations (AoA) and List of Directors (LoD)
Advanced knowledge of credit & lending and GPS products
At least 2-3 years’ experience in a client facing role
Orientation to client service and a good understanding of service principles and practices
Proven ability to work well under pressure and prioritize competing demands
Flexible approach to duties and hours of work
Strong network across Business Services, Product, and central Operational Support Teams
Must be proactive and prepared to investigate issues of own initiative with minimum information
Ability to maintain focus while working with voluminous data including the ability to strategize, organize and execute the same for the department’s month-end / roll-period high volumes
Ability to learn quickly, transfers knowledge appropriately, understand and interpret numeric data with good attention to details
Strong relationship management skills with the ability to manage & engage multiple parties, meet their expectations, negotiate in situations of conflicting interests and influence key decision makers in a positive manner
Self-Motivated, positive, and passionate individual with a solution-oriented mindset.

Nice to have:

Advanced knowledge of AI Triggers - Surveillance Triggers, Negative News Screening (NNS) and Sharing Of Information (SoI)
Working knowledge of Mandate documents such as Board Resolution (BR), Power Of Attorney (PoA), Articles of Associations (AoA) and List of Directors (LoD)
Advanced knowledge of credit & lending and GPS products.

What we offer:

Flexible working
Inclusive and diverse environment
Continuous professional development opportunities.

Additional Information:

Job Posted:
September 24, 2025

Expiration:
October 12, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Client Relationship Management - Support