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We’re looking for a motivated, enthusiastic, and adaptable individual to join our sales team at the Metro Rod Support Centre. Reporting to the Head of Sales, this desk-based role focuses on managing and developing relationships with a portfolio of small to medium-sized clients. Working alongside our National Accounts Team, you’ll be responsible for maintaining excellent customer relationships, driving account retention, and identifying opportunities to grow accounts through additional services. You’ll proactively engage with clients to understand their needs and build long-term partnerships. While the main focus is developing existing accounts, you’ll also identify and convert new business opportunities where appropriate. The role requires strong communication skills, confidence on the phone, and the ability to use digital tools and internal systems to manage accounts and opportunities. You’ll work towards team revenue targets while supporting our Franchise Network in achieving their sales goals. This office-based role offers a great opportunity for someone looking to build a long-term career in account management and client relationship development.
Job Responsibility:
Managing and developing relationships with a portfolio of small to medium-sized clients
Maintaining excellent customer relationships
Driving account retention
Identifying opportunities to grow accounts through additional services
Proactively engaging with clients to understand their needs and build long-term partnerships
Identifying and converting new business opportunities where appropriate
Using digital tools and internal systems to manage accounts and opportunities
Working towards team revenue targets
Supporting the Franchise Network in achieving their sales goals
Requirements:
Previous experience in an office-based role (essential)
Experience in customer service, account management, sales, or an outbound call centre environment (desirable)
Strong communication and relationship-building skills with the ability to engage clients at all levels
Confidence managing and developing customer accounts through proactive contact and service delivery
Good MS Office skills and confidence using CRM or internal systems
Ability to take ownership, spot opportunities, and deliver solutions
A flexible and adaptable approach in a fast-paced environment
Target-driven mindset with a focus on account retention and growth
Interest in building a career in sales and account management
A team player who works well with internal teams and franchise partners
Nice to have:
Experience in customer service, account management, sales, or an outbound call centre environment