Client Relationship Executive

• Managing and developing relationships with a portfolio of small to medium-sized clients
• Maintaining excellent customer relationships, driving account retention, and identifying opportunities to grow accounts through additional services
• Proactively engaging with clients to understand their needs and build long-term partnerships
• Identifying and converting new business opportunities where appropriate
• Using digital tools and internal systems to manage accounts and opportunities
• Working towards team revenue targets while supporting the Franchise Network in achieving their sales goals

• Previous experience in an office-based role (essential)
• Experience in customer service, account management, sales, or an outbound call centre environment (desirable)
• Strong communication and relationship-building skills with the ability to engage clients at all levels
• Confidence managing and developing customer accounts through proactive contact and service delivery
• Good MS Office skills and confidence using CRM or internal systems
• Ability to take ownership, spot opportunities, and deliver solutions
• A flexible and adaptable approach in a fast-paced environment
• Target-driven mindset with a focus on account retention and growth
• Interest in building a career in sales and account management
• A team player who works well with internal teams and franchise partners

Experience in customer service, account management, sales, or an outbound call centre environment

• 25 days annual leave – plus bank holidays
• Royal London, Company Pension
• Group Life Assurance
• Additional Paid Leave / Special Leave
• Cycle to Work Scheme
• Company Events
• Laptop
• Travel subsidy / mileage
• Free Eye Tests / Subsidy for Glasses
• Free Standard Parking
• Employee Assistance Programme
• Occupational Health Support
• Employee Discounts Platform - Sodexo