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Client Relationship Executive

United Kingdom, Macclesfield Employment contract 27000.00 GBP / Year · Job Posted May 03, 2026
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Job Description

We’re looking for a motivated, enthusiastic, and adaptable individual to join our sales team at the Metro Rod Support Centre. Reporting to the Head of Sales, this desk-based role focuses on managing and developing relationships with a portfolio of small to medium-sized clients. Working alongside our National Accounts Team, you’ll be responsible for maintaining excellent customer relationships, driving account retention, and identifying opportunities to grow accounts through additional services. You’ll proactively engage with clients to understand their needs and build long-term partnerships. While the main focus is developing existing accounts, you’ll also identify and convert new business opportunities where appropriate. The role requires strong communication skills, confidence on the phone, and the ability to use digital tools and internal systems to manage accounts and opportunities. You’ll work towards team revenue targets while supporting our Franchise Network in achieving their sales goals. This office-based role offers a great opportunity for someone looking to build a long-term career in account management and client relationship development.

Job Responsibility

  • Managing and developing relationships with a portfolio of small to medium-sized clients
  • Maintaining excellent customer relationships
  • Driving account retention
  • Identifying opportunities to grow accounts through additional services
  • Proactively engaging with clients to understand their needs and build long-term partnerships
  • Identifying and converting new business opportunities where appropriate
  • Working towards team revenue targets while supporting our Franchise Network in achieving their sales goals

Requirements

  • Previous experience in an office-based role (essential)
  • Experience in customer service, account management, sales, or an outbound call centre environment (desirable)
  • Strong communication and relationship-building skills with the ability to engage clients at all levels
  • Confidence managing and developing customer accounts through proactive contact and service delivery
  • Good MS Office skills and confidence using CRM or internal systems
  • Ability to take ownership, spot opportunities, and deliver solutions
  • A flexible and adaptable approach in a fast-paced environment
  • Target-driven mindset with a focus on account retention and growth
  • Interest in building a career in sales and account management
  • A team player who works well with internal teams and franchise partners

Nice to have

Experience in customer service, account management, sales, or an outbound call centre environment

What we offer

  • 25 days annual leave – plus bank holidays
  • Royal London, Company Pension
  • Group Life Assurance
  • Additional Paid Leave / Special Leave
  • Cycle to Work Scheme
  • Company Events
  • Laptop
  • Travel subsidy / mileage
  • Free Eye Tests / Subsidy for Glasses
  • Free Standard Parking
  • Employee Assistance Programme
  • Occupational Health Support
  • Employee Discounts Platform - Sodexo

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