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Client Relationship Coordinator

Philippines, Clark, Pampanga · Job Posted February 17, 2026
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Job Description

The Client Relationship Coordinator plays a critical role in delivering an exceptional client experience by ensuring seamless coordination across all aspects of the client lifecycle. This position supports the Relationship Lead, Account Manager, and service delivery teams with administrative, communication, and compliance tasks. The ideal candidate is highly organized, detail-oriented, and proactive in anticipating needs and resolving issues.

Job Responsibility

  • Maintain accurate CRM data and coordinate service contracts
  • Monitor support tickets and ensure timely resolution
  • Manage calendars for client relationship leads and service teams
  • Facilitate member participation in benchmarking surveys
  • Provide administrative support throughout the client lifecycle
  • Prepare proposals, engagement letters, onboarding/offboarding materials, and presentations
  • Document client interactions and track follow-up actions
  • Coordinate updates to Relationship Development Plans
  • Partner with the Meetings & Events team to organize client interactions, site visits, and participation in Aprio Alliance programs and events
  • Manage scheduling, agendas, presentation materials, travel logistics, and expense tracking
  • Execute annual governance processes, including license fee memos and conflict-of-interest surveys
  • Support client participation in benchmarking surveys
  • Track opportunities and service activities in CRM
  • Maintain accurate records of accounts, contacts, and roles

Requirements

  • Bachelor's degree in business, Communications, or related field (or equivalent experience)
  • 2+ years in client service, account coordination, or project management within a professional services environment
  • Strong organizational skills and attention to detail
  • Excellent communication and interpersonal abilities
  • Proficiency in CRM systems and Microsoft Office Suite
  • Ability to manage multiple priorities in a fast-paced environment
  • High integrity and discretion in handling confidential information
  • Proactive, adaptable, and able to work independently
  • Amenable working on a hybrid work set up and night shift working schedule (8PM - 5AM PHT)

Nice to have

  • Experience in professional services (consulting, accounting, legal)
  • Familiarity with project management and CRM tools (ClickUp, HubSpot)
  • Experience with billing and invoicing processes
  • Customer-centric mindset with strong problem-solving skill

What we offer

  • Wellness program
  • HMO coverage
  • Rewards and Recognition program
  • Free shuttle service (provided by CDC | for onsite employees)
  • Free lunch meal (For onsite employees)
  • On-demand learning classes
  • Discretionary time off and Holidays
  • Performance-based salary increase
  • Discretionary incentive compensation based on client or individual performance
  • Hybrid set up to selected roles/location, terms and conditions may apply
  • CPA & Certification Assistance and Bonus Program

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