Client Relations Officer Job at Brook-St Hiredonline (Rowley Regis)

Client Relations Associate

The Client Relations Associate is a client facing position that plays an importa...

Location

United States , Williston

Salary:

Not provided

Davis & Hodgdon Associates

Expiration Date

Until further notice

Requirements

Experience with MS Teams and Office applications
Must be detail oriented, disciplined, and highly organized
Demonstrated experience learning new software and procedures quickly
Possess strong communication skills and professional image
Ability to manage own work with minimal supervision and resolve complex questions and problems with members of the operations team
Experience working in a professional services setting is preferred

Job Responsibility

Assist clients by addressing inquiries, concerns, and updates on their projects
Routing calls, emails and correspondence to the appropriate Associate as well as ensure that follow up was made in response to the correspondence
Drafting up deadline notifications to be sent to clients
Communicating deadlines for receiving information and providing deliverable with clients
Assist clients with their portal accounts to include sending and receiving information
Proactively address client concerns and escalate issues as necessary
Assembling deliverables such as tax returns and financial statements for clients
Setting up client portals as well as providing education to clients during the onboarding process
Assist in creating and sending out engagement letters and tax organizers
Responsible for setting up projects and updating critical workflow information

What we offer

40 hours of extra PTO for the year
Competitive compensation and benefits package including attractive incentives and a healthy work-life balance

Fulltime

Client Service Officer

The main responsibility for client service officer is to maintain, strengthen an...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Proficiency in English
Fluency in one of the following European languages (German or French) will be an asset
A minimum of 1 year of experience in business-to-business customer service, account management or sales
Good presentation & communication skills
Clearly articulate, with effective speaking and writing skills
Business maturity which results in gaining/maintaining credibility and respect with senior contacts at the client
Strong MS Office and system skills

Job Responsibility

Day-to-day issue resolution with key contacts at the client's organization with an emphasis on resolving the root causes of any issues
Influence clients to ensure that their program operates optimally for both the customer's organization and Citi
Taking ownership of issues and coordinating fast resolution
Identify areas to cross sell products / solutions to existing clients and work with the Citi teams to develop these leads
Client communication: organize conference calls resulting in action plans
prepare business reviews in collaboration with global service manager/ account manager

What we offer

Competitive salary connected with annual salary review and discretionary annual performance bonus
Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)
Hybrid model of work – from modern offices and from home, flexible working hours
Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with
Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)
Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
Unlimited development opportunities within Citi global network
Exposure to a wide range of internal stakeholders as well as to senior management

Fulltime

Client Service Officer

Location

Salary:

Not provided

Award Global

Expiration Date

Until further notice

Requirements

Strong written and verbal communication skills
Ability to multitask, prioritize, and manage time effectively
Ability to retain and recall important information
Capacity to work independently and proactively
High aptitude for following communication guidelines, procedures, and policies
Bachelor’s degree in Business Administration, Finance, Marketing, or a related field
CET (College English Test) Band 6 or above
Customer service-related experiences will be preferred

Job Responsibility

Direct communication with external brokers via WeChat and email to understand their needs and find the best ways to submit loans to WFG
Improve the process for external broker submissions
Conduct credit checks for external submissions, including servicing tests and pre-checking submitted documents
Coordinate with the credit team, valuation team, lenders, Loan Officers (LO), and others about case submissions and follow-ups
Discuss training topics with other BDMs and conduct a 40-minute training session biweekly
Handle internal broker inquiries and scenario checks
Help brokers understand policies and qualify deals
Send exception forms to WFG lenders and follow up
Proactively maintain cooperative relationships, enhance interactions, and manage performance
Authority to make decisions regarding broker support processes and training coordination

Client Experience Partner

We are seeking a highly organized and customer-focused individual to join our te...

Location

United States , Binghamton

Salary:

26.00 - 28.00 USD / Hour

TeamWorld Inc.

Expiration Date

Until further notice

Requirements

Associate degree in a related field or equivalent experience preferred
Previous experience in client relations or a related role
Excellent communication skills, both written and verbal, with a customer-centric approach
Strong attention to detail and organizational skills to manage multiple tasks and prioritize effectively
Proficiency in using CRM software, Microsoft Office Suite, and other relevant tools
Ability to work collaboratively in a fast-paced environment and adapt to changing priorities
A proactive attitude, problem-solving skills, and a willingness to learn and grow within the role
Strong multi-tasker
Good judgment and decision-making ability
Ability to manage deadlines and work under pressure

Job Responsibility

Customer Communication: Act as the primary point of contact for customer inquiries, requests, and concerns. Communicate promptly and professionally via phone, email, and other channels to provide accurate information and resolve issues effectively
Sales Order Processing: Handle the end-to-end process of preparing product presentations, typing and processing sales orders, ensuring accuracy and timely delivery. Collaborate with multiple departments including art, production, and logistics to gather necessary information and update customers on order status
Product Knowledge: Develop a strong understanding of our corporate uniform program, promotional products and services to assist customers in making informed decisions. Provide product recommendations, pricing details, and customization options as needed
Customer Relationship Management: Maintain and update customer records, sales reports, preferences, and communication history in our CRM system. Follow up with customers to gather feedback, address any issues, and ensure satisfaction with our products and services
Continuous Improvement: Identify opportunities for process improvement and customer service enhancements. Collaborate with cross-functional teams to implement best practices and streamline workflows
Front Desk Coverage: Assist in covering the Front Desk during lunches, PTO, or when needed. This includes answering customer inquiries via phone and email, and customers who come to the front door

Fulltime

Client Administrator

We are seeking a talented administrator to join our award-winning client in the ...

Location

United Kingdom , Taunton

Salary:

24000.00 - 26500.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in administration
Meticulous attention to detail and accuracy
Organised and self-motivated
Exceptional customer service skills with a flexible and adaptable approach
IT literate
Personable, presentable, and punctual
Excellent communication and interpersonal abilities

Job Responsibility

Efficiently handling all client enquiries
Preparing refreshments for client and company meetings
Proactively managing day-to-day administration tasks, including transacting cases onto the system and supporting consultants and clients throughout the application process
Liaising with providers to ensure seamless service delivery
Competently using various software packages for data entry and monitoring the company client database
Providing efficient client relations support through regular communication
Coordinating and implementing office procedures with the Head of Client Relations
Sorting and distributing incoming post and organising outgoing post
Booking meeting rooms and conference facilities as needed

What we offer

Generous Pension Scheme
30 Days Annual Leave, plus Bank Holidays, a day off for your birthday and an additional 2 extra days off for Christmas shutdown
Professional Growth Opportunities: Study support provided both financially and with time to study during the working day
Comprehensive Induction Programme
Annual Salary Review
Annual Bonus Scheme
Employee Assistance Program
Supportive Company Culture with Excellent Values
Modern, bright, open-plan, and luxurious offices
Impressive staff room and fully equipped gym with showers and changing room facilities

Fulltime

Client Controls Business Risk Officer

We are seeking a high-performing, highly motivated professional with a backgroun...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Strong knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry
Proven experience in implementing sustainable solutions and improving processes
Understanding of compliance laws, rules, regulations, and best practices
Understanding of Citi’s Policies, Standards, and Procedures
Strong analytical skills to evaluate complex risk and control activities and processes
Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
Strong problem-solving and decision-making skills

Job Responsibility

Assessing the effectiveness of existing controls, identifying areas for improvement, and implementing necessary changes
Help drive and manage controls enhancements focused on increasing efficiency and reducing risk
Keep Management aware of the risk and control environment of the Business, including emerging risks, through continuous and open communication
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Assist in the execution of Enterprise Risk Management Framework and adherence with Risk Management and Compliance Policies
Drive, quality, completeness, and accuracy of implementation of the control framework and maintain a robust Manager’s Control Assessment (MCA) in accordance with the ORM Policy & Framework, as well as applicable Policies, Standards, and Procedures
Assist covered teams within Client in adherence to Policies, Standards and Procedures
Collaborate with key stakeholders to develop comprehensive corrective action plans to address identified control gaps or failures, ensuring compliance with Issue Management Policy, Standards and Procedures, including identification of issue root causes, partnering with control and process owners to recommend holistic corrective actions and improvements, and providing check and challenge
Take ownership to identify and assess Operational and Compliance Risk events, ensuring these are captured accurately, timely and in accordance with requirements
Serve as a point of contact for audit groups and ensure that all audit requests are timely and appropriately provided

What we offer

In-depth and end-to-end knowledge of processes related to supported functions and partners’ organization
In-depth understanding of the firms’ risk and controls governance and framework standards and take part in strategic changes of the controls environment
Develop technical skills through process improvement and automation
Collaborate with colleagues from different functions, countries, and diverse backgrounds
Gain exposure to the Firm’s senior stakeholders within various functions
Work in a friendly, dynamic, and diversified environment, appreciating differences in style and perspective

Fulltime

Client Relationship Coordinator / Administrator

As part of the Client Relations (Wealth Management) team, you will be responsibl...

Location

United Kingdom , Taunton

Salary:

24000.00 - 26500.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in administration
Meticulous attention to detail and accuracy
Organised and self-motivated
Exceptional customer service skills with a flexible and adaptable approach
IT literate
Personable, presentable, and punctual
Excellent communication and interpersonal abilities

Job Responsibility

Efficiently handling all client enquiries
Preparing refreshments for client and company meetings
Proactively managing day-to-day administration tasks, including transacting cases onto the system and supporting consultants and clients throughout the application process
Liaising with providers to ensure seamless service delivery
Competently using various software packages for data entry and monitoring the company client database
Providing efficient client relations support through regular communication
Coordinating and implementing office procedures with the Head of Client Relations
Sorting and distributing incoming post and organising outgoing post
Booking meeting rooms and conference facilities as needed

What we offer

Generous Pension Scheme
30 Days Annual Leave, plus Bank Holidays, a day off for your birthday and an additional 2 extra days off for Christmas shutdown
Professional Growth Opportunities: Study support provided both financially and with time to study during the working day
Comprehensive Induction Programme
Annual Salary Review
Annual Bonus Scheme
Employee Assistance Program
Supportive Company Culture with Excellent Values
Modern, bright, open-plan, and luxurious offices
Impressive staff room and fully equipped gym with showers and changing room facilities

Fulltime

Office Assistant

Office Assistant role in a leading organisation in the business centre industry,...

Location

United Kingdom , City of London

Salary:

26000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Open to all levels of experience
Client-facing, hospitality or administrative experience is highly desirable
Personable and able to build good relationships
Hands on and self-motivated
Able to work as a team and independently
Collaborative team player with excellent communication and organisational skills
Ability to work in busy, varied work situations and manage your time and workload

Job Responsibility

Deliver exceptional client service that leaves a lasting impression
Assist in managing various administrative tasks to support daily operations
Facilitate seamless client move-ins and move-outs
Contribute to the design and customization of office spaces
Organise and execute engaging client events to foster community
Conduct regular checks to maintain high building standards
Identify areas for improvement and suggest enhancements to elevate the client experience

What we offer

Discretionary Bonus
25 Days Holiday + 8 Bank Holidays
Season Ticket Loan
Study Support

Fulltime

Client Relations Officer

Brook-St Hiredonline

Location:
United Kingdom , Rowley Regis

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 26, 2026

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Client Relations Officer

Brook-St Hiredonline

Location:United Kingdom , Rowley Regis

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 26, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
United Kingdom , Rowley Regis

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
March 26, 2026