Client Relations Officer

Client Resolution Officer - Field Based (B65 0JU) £29,000 + Company Car | Monday-Friday 8:30-5:00 (flexibility required) Looking for a role where you're out in the field, meeting people, and making a real difference every day? We're looking for a confident and customer-focused Client Resolution Officer to join our team. This is a field-based role where you'll be visiting customers face-to-face, resolving issues, and building strong relationships that protect and grow the business. What you'll be doing: Visiting customers on-site to resolve queries and complaints efficiently Using strong face-to-face customer service skills to negotiate positive outcomes Managing your own diary and planning visits across your area Making confident, on-the-spot decisions to resolve issues Maintaining accurate records using internal systems/CRM Working closely with internal teams to achieve the best results Handling sensitive situations professionally and with empathy What we're looking for: 2+ years' experience in customer service, complaints handling, or negotiation Strong face-to-face customer service experience (essential) Excellent communication and problem-solving skills Ability to work independently and manage a busy, field-based workload Good knowledge of Birmingham and surrounding areas Full UK driving licence Why join us? Company car provided Varied, field-based role - no two days the same Opportunity to make a real impact through customer interaction Supportive team environment with autonomy in your role Brook Street NMR is acting as an Employment Agency in relation to this vacancy.