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Client Relations Executive

· Job Posted March 05, 2026
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Job Responsibility

  • Managing all programs administration needs with internal teams to address clients’ needs
  • Building sustainable relationships of trust through open and interactive communication
  • Identifying and assessing clients' needs to achieve satisfaction
  • Working closely with the sales teams and coordinating cross-functionally to provide clients with a positive customer service experience
  • Providing client support and handling communications effectively
  • Ensuring that client information details are kept up-to-date
  • Filling out registration forms and advising on company information
  • Ensuring Quest CRM / ERP is timely and accurately filled in alliance with Quest process/SLA
  • Preparing and issuing client contracts/Letter of agreement
  • Ensuring both the Quest and clients adhere to contract/LoA terms
  • Ensuring availability of all needed documentation for invoicing, revising and sending invoices to clients in alliance with Quest SLA
  • Acting as point of contact for client inquiries and complaints, address with speed and efficiency or escalate as appropriate
  • Administering all post-program reports or pre-program questionnaires when needed
  • Managing all post-program client documentation (reports, certificates, evaluations. etc.)
  • Managing collection as per clients’ payment terms / aging sheet
  • Collaborating closely with other departments to build strategies that ensure they satisfy clients with the company's product or service

Requirements

  • Bachelor's degree from a reputable university
  • 2-3 years of work experience
  • Corporate experience is a plus
  • Fluency in English
  • Proficient in MS Office and CRM is a plus
  • Customer-oriented approach
  • Excellent business writing and oral communication skills
  • Ability to write persuasively and articulately
  • Strong organizational skills & high attention to detail
  • Interactive communication & teamwork
  • Problem solving and decision making
  • Professionalism and high focus
  • Ability to work under deadlines while maintaining quality control
  • Dynamic with a passion towards people development
  • Sharp business acumen and customer service is a plus

Nice to have

  • Corporate experience
  • Proficient in MS Office and CRM
  • Sharp business acumen and customer service

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