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We’re looking for a Client Relations leader with proven experience in education contract catering to manage, retain, and grow key client partnerships. Ideally, operating at an Operations Manager/Director level, you’ll combine strong commercial acumen, P&L awareness, and innovative thinking with outstanding relationship management. You’ll lead client renewals, re-bids, and negotiations, turning insight and data into tailored solutions that drive retention, satisfaction, and sustainable growth. This is a national role within our Education division and requires flexibility to travel. Travel allowance included
Job Responsibility
Engaging with Education clients to maintain and grow strong, positive relationships
Managing the client retention pipeline, ensuring renewal targets are met
Coordinating re-negotiation and re-bid activity, from documentation to client presentations
Using CRM tools to track performance, monitor risks, and identify opportunities for improvement
Partnering with internal teams to develop tailored solutions based on client feedback
Analysing win/loss outcomes to inform future strategies and strengthen retention
Requirements
Proven experience in the Education sector of contract catering
A track record of building and sustaining strong client partnerships
Excellent communication, listening, and influencing skills
Confidence with data and financial analysis to support sound decision-making
A collaborative mindset with the ability to engage effectively across teams
What we offer
Free, tasty meals
Flexible working
Generous holiday allowance of 33 days, with the option to buy more
Leave for life's important moments
Paid volunteering days
Career development and learning opportunities
Mental health support and wellbeing perks
Pension schemes and life assurance
Exclusive discounts on entertainment, leisure, and travel