Client Relations Executive I - Home Health

• Identifies and qualifies health care relationships within regional territory with a focus on skilled nursing facilities, assisted living communities, community based residential facilities, physicians and other health care providers and hospital systems
• Assists with educating the community about services
• Develops and maintains relationships with key customer sources through regular contact and follow-up procedures
• Acts as the key contact for client troubleshooting and conflict resolution
• Develops and maintains accurate data on customer relationships within RSL on each key referral source, to provide client information needed to build strong ties and deliver customer satisfaction
• Communicates to branch(es) on a daily basis to give and receive vital client and patient information
• Must meet or exceed established monthly admission targets as provided by their supervisor and determined by the branch’s monthly budget
• Assists with unbilled revenue and Face to Face as requested by branch leadership
• Follows referral of a patient to the organization, assists facility discharge coordinators in coordinating care quality home care services for clients

• High school diploma required
• Minimum of one year of related sales experience preferred, preferably in a health care/medical field
• Excellent sales, customer service and persuasive abilities
• ability to build trusting relationships and gain commitment for referrals
• Valid Driver’s license is required
• Compliant with appropriate state certification/registration and organizational requirements as necessary

Bachelor’s degree, clinical license, or experience as a Care Transition Nurse preferred

• Excellent holiday and paid time off plans
• Medical, dental, and vision plans
• Tuition reimbursement for degree-seeking students
• Employer contribution to your 401(k)